Director – Implementation Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and lead a highly effective implementation team through strong leadership, radical transparency, strategic resource allocation, and forecasting.

• Acquire an in-depth understanding of Pre-Anesthesia and Pre-Surgical workflows to pinpoint opportunities for ROI enhancement.

• Partner with client PAT teams and internal product, engineering, and delivery teams to establish efficient pathways to ROI.

• Take ownership of the design, execution, and optimization of complex technical implementations that support client-directed objectives and standardized ROI methodologies.

• Represent Qventus in high-level client meetings and steering committees.

• Engage with executive stakeholders to achieve referenceability, validate concepts, and collect feedback.

• Ensure a smooth user experience by balancing simplicity, rigor, and enjoyment.

• Mentor and assist cross-functional team members across sales planning, Client IT teams, EMR workflows, clinical workflow best practices, and product roadmapping.

• Deliver and communicate a unified product vision that aligns with the company's objectives.

⛳️ Requirements

• 3+ years of experience managing a functional implementation team, including strategic responsibilities.

• A proven history of process excellence, product collaboration, enabling ROI, securing client references, executive management, and team development and management.

• Capability to design repeatable, scalable implementation models that minimize time-to-value while maintaining customer trust.

• Experience in reducing time-to-value through standardization, automation, and well-defined implementation tiers.

• Ability to balance configurability with standardization in complex healthcare settings.

• Experience leading organizational change within clinical or operational healthcare environments.

• Extensive domain knowledge in healthcare IT interfacing with hospital EMRs.

• Strong communication skills with the ability to influence and collaborate at all levels.

• Systems-thinking capability with a keen attention to detail.

• Direct experience with Epic or Cerner is advantageous.

• Background in hospital EMR system implementations is a plus.

• Successful completion of a pre-employment background check and drug test.

• Must possess authorization to work in the United States, as indicated by the U.S.-based position and E-Verify participation.

🏝️ Benefits

• Open Paid Time Off

• Paid parental leave

• Professional development opportunities

• Wellness stipend

• Technology stipend

• Employee referral bonus

• Employee stock option awards