
Director, Engineering – Platform/Services
Posted Oct 16

Posted Oct 16
This is a fully remote position, open to applicants in United States, +1 more country.
• Oversee engineering teams tasked with location and messaging, cloud and identity, as well as partner platforms.
• Develop reliable, secure, and scalable systems that support hundreds of millions of users.
• Identify potential architectural bottlenecks, reliability concerns, and scalability issues.
• Define the technical vision and modernize existing legacy systems.
• Set benchmarks for availability, performance, observability, security, and incident management.
• Foster a culture of ownership and accountability within the team.
• Implement engineering metrics that track reliability, performance, cost, security, and developer efficiency.
• Recruit, mentor, and nurture engineering managers, staff engineers, and technical leaders.
• Create reusable services, APIs, and platforms.
• Enhance the partner ecosystem through secure, scalable integrations.
• Align technical strategy with member experience, product agility, and business outcomes.
• Collaborate with Product, Security, Data, and Engineering leaders on priorities and strategic decisions.
• Participate in architectural evaluations and key technical decisions.
• Advocate for AI-assisted development, automation, and contemporary engineering practices.
• Over 10 years of software engineering experience, including more than 5 years in leadership roles, with a focus on managing other managers.
• Proven experience leading backend or platform engineering at scale, with distributed systems supporting millions of users.
• Background in developing and mentoring managers.
• Ability to translate company strategy into technical initiatives and represent team requirements to senior leadership.
• Experience in modernizing legacy systems.
• Strong skills in cross-functional collaboration.
• Hands-on technical expertise in cloud infrastructure and distributed systems; AWS experience is preferred.
• Exceptional written and verbal communication skills.
• Bachelor’s degree or equivalent practical experience.
• Comprehensive medical, dental, vision, life, and disability insurance plans fully covered for US employees.
• Life and disability insurance along with supplemental medical and dental plans for Canadian employees.
• 401(k) plan with company matching contributions available in the US.
• RRSP with DPSP plan provided for Canadian employees.
• Paid parental leave.
• Mental Wellness Program & Employee Assistance Program (EAP) focused on mental health and well-being.
• Generous time off policy: flexible PTO, company-wide holidays throughout the year, along with summer and winter breaks.
• Opportunities for learning and development through various programs.
• Provision of equipment, tools, and reimbursement support to ensure a productive remote working environment.
• Complimentary Life360 Platinum Membership and Tile trackers.
• Equity compensation through Restricted Stock Units (RSUs).
The Hello Team
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