Director, Digital Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of overall business performance, focusing on revenue growth, budgeting, forecasting, and meeting financial goals.

• Formulate annual operating plans and long-term business forecasts.

• Track business performance metrics and pinpoint opportunities for growth and enhanced profitability.

• Create executive-level reports, business cases, and suggestions for senior leadership.

• Oversee the daily management and execution of commerce initiatives, ensuring cohesive alignment among business, operational, and technology functions.

• Define business requirements, operating models, and processes that promote successful launches and sustained business performance.

• Collaborate closely with Marketing, Operations, Technology, Customer Service, Finance, and Sales Teams to coordinate efforts and ensure execution aligns with business objectives.

• Establish and track key performance indicators across commercial, operational, and customer experience sectors, communicating performance, risks, and opportunities to senior leadership.

• Identify and prioritize opportunities for enhancing customer experience, operational efficiency, and overall business performance.

• Develop proposals and business cases that support future digital commerce capabilities and opportunities for commercial expansion.

• Act as the primary point of accountability for assigned digital commerce programs, coordinating efforts among Marketing, Technology, Operations, Customer Service, Finance, and Sales teams.

• Lead cross-functional governance processes, ensuring alignment on priorities, deliverables, timelines, and business objectives.

• Identify risks, eliminate barriers, and drive issue resolution to sustain execution momentum.

• Provide regular business updates, performance reports, and recommendations to executive leadership.

• Serve as the main business contact for assigned digital commerce programs and related print-to-retail initiatives.

• Work closely with internal Sales teams, who manage retailer relationships, to ensure alignment on priorities, communications, and execution plans.

• Oversee daily interactions with strategic business and technology partners, including gathering requirements, resolving issues, and maintaining ongoing program governance.

• Foster communication and alignment among internal and external stakeholders to guarantee successful execution of business objectives.

• Lead the comprehensive execution of assigned digital commerce programs from conception to launch.

• Coordinate activities across functions, ensuring that participating teams are unified on deliverables, dependencies, timelines, and operational readiness requirements.

• Identify risks, escalate issues as needed, and drive resolution to uphold business objectives and launch commitments.

• Establish governance processes, operational rhythms, and executive reporting mechanisms for transparency regarding program performance and key decisions.

• Monitor business, operational, and customer experience performance metrics, collaborating with functional teams to address identified opportunities and risks.

• Utilize data and insights to propose enhancements that improve customer experience and overall business performance.

• Partner with Customer Service, Operations, Marketing, and Technology teams to advance continuous improvement initiatives and ensure business objectives are met.

• Develop and communicate performance reports and recommendations to senior leadership.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Digital Commerce, or a related discipline; MBA is preferred.

• Over 10 years of progressive experience in digital commerce, e-commerce, commercialization, product management, business operations, or general management.

• Proven experience in owning business performance and P&L accountability.

• Successful track record in leading complex, cross-functional initiatives involving multiple internal and external stakeholders.

• Strong financial acumen with experience in budgeting, forecasting, and business analytics.

• Outstanding communication, relationship management, and executive presentation abilities.

• Demonstrated capacity to influence without direct authority and drive accountability across matrixed organizations.

• Experience in leading large-scale initiatives from strategy to execution in fast-paced, evolving environments.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• 401k

• Paid Time Off