Director, Deal Desk

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance the Deal Desk function at Flock.

• Take ownership of the operating model that manages complex and non-standard deals.

• Act as a strategic collaborator with Sales, Finance, Legal, Pricing and Packaging, Systems, and Revenue Operations.

• Design complex deals and establish clear approval guidelines.

• Optimize workflows and SLAs while mentoring a team to function as trusted advisors to the business.

⛳️ Requirements

• 10+ years of progressive experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or other related commercial areas.

• 3+ years of experience in a leadership role, including building or managing a high-performing operational team.

• Proven success in supporting intricate B2B technology or SaaS deal structures within a rapidly changing environment.

• Excellent judgment in balancing revenue growth, pricing discipline, process integrity, and customer results.

• In-depth knowledge of quoting, approvals, contract structure, and the comprehensive quote-to-cash process.

• Strong analytical abilities to utilize data for trend identification, friction diagnosis, and enhanced decision-making.

• Established capability to influence senior cross-functional stakeholders without solely relying on formal authority.

• Exceptional executive communication skills with the ability to convey complex trade-offs into straightforward recommendations.

• Experience with Salesforce and related commercial systems; CPQ experience is highly preferred.

• Comfortable navigating ambiguity while transitioning between strategic design tasks and practical problem-solving.

🏝️ Benefits

• Flexible PTO: We provide non-accrual PTO, along with 11 company holidays.

• Comprehensive health benefits plan for employees: including Medical, Dental, Vision, and an HSA match.

• Family Leave: All employees are entitled to 12 weeks of fully paid parental leave. Birthing parents may receive an additional 6-8 weeks of physical recovery time.

• Fertility & Family Benefits: We have partnered with Maven, offering a complete digital health benefit for starting and raising a family. Flock will provide a $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses.

• Spring Health: Spring Health provides a range of mental health benefits, including therapy, coaching, medication management, and digital tools tailored to individual needs.

• Caregiver Support: We have teamed up with Cariloop to offer caregiver support for our employees.

• Carta Tax Advisor: Employees receive one-on-one sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general inquiries.

• ERGs: We aim for all employees to flourish and feel a sense of belonging at Flock. Currently, we have four ERGs - Women of Flock, Flock Proud, LEOs, and Melanin Motion. If you wish to connect with a representative from one of these groups, please inform your recruiter.

• WFH Stipend: $150 per month to assist with the costs of remote work.

• Productivity Stipend: $300 per year for use on platforms like Audible, Calm, Masterclass, Duolingo, and more.

• Home Office Stipend: A one-time $750 to help you set up your ideal home office.