Director de Clientes – Experiencia en Operaciones BPO

This is a fully remote position, open to applicants in Colombia.

📋 Description

• You will be responsible for planning, directing, and overseeing the provision of installation, training, support, and customer service related to the software marketed by Siigo S.A.S.

• Generating actions aimed at meeting the needs of clients.

• You will guide solutions to issues that arise with clients, assigning responsibilities and conducting appropriate follow-ups.

• You will provide guidance and assistance in resolving area-specific problems by identifying root causes and generating alternative solutions.

• You will plan and execute activities that enhance the skills of the team.

• You will accompany and provide feedback to your team members to ensure that objectives are met.

• You will motivate and develop your team to achieve exceptional results.

⛳️ Requirements

• You hold a degree in Accounting, Business Administration, Engineering, Economics, or related fields.

• You have at least 8 years of experience in customer service, with a minimum of 3 years leading teams.

• Experience in call center operations or BPO is a plus.

• You possess an intermediate to advanced level of Excel, along with leadership, strategic thinking, and analytical skills.

🏝️ Benefits

• 100% remote work model from anywhere in Colombia.

• Direct indefinite-term contract with the company, along with additional benefits.

• A Benefits, Wellbeing, and Balance plan that integrates our lives inside and outside the company, creating experiences of happiness for employees and their families.

• Interest and support in your continuous learning, professional, and personal growth.

• Enjoy doing what you love while achieving incredible results.

• Be yourself and thrive in an inclusive and diverse work environment.