Director, Customer Success

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Build, lead, and cultivate a high-performing team of Customer Success Managers.

• Take ownership of CSM performance concerning adoption, customer health, retention, and expansion.

• Act as the executive sponsor for high-value and at-risk accounts.

• Recruit, onboard, and mentor top-tier CSMs and frontline leaders.

• Collaborate with Sales, Services, Product, and Support to ensure a seamless customer experience.

⛳️ Requirements

• Bachelor’s degree; advanced degree is preferred.

• Over 10 years of experience in Customer Success, Consulting, or SaaS, with at least 5 years in leadership roles for enterprise teams.

• Strong knowledge in customer lifecycle management, adoption, and value realization.

• Familiarity with enterprise SaaS platforms such as Marketing, CX, or Contact Center.

• Proven experience in managing executive stakeholders and demonstrating strong operational rigor.

🏝️ Benefits

• Voluntary healthcare coverage in applicable countries.

• Paid time off to relax and spend quality moments with family.

• An Open Mentoring Program designed to foster meaningful connections that encourage growth.