Director, Customer Partner – Retail

📋 Description

• Establish, nurture, and enhance strong customer relationships to effectively build and sustain valued CxO connections.

• Responsible for driving profitable growth by utilizing a consultative approach alongside Kyndryl Consult.

• Foster new opportunities and value while minimizing erosion in ongoing business and renewals.

• Ensure the profitability of accounts, focusing on improving the operating margin of existing business while achieving profitable growth.

• Identify opportunities, drive them to closure, and expand current engagements into broader scopes and new capabilities.

• Serve as a champion of the Kyndryl culture.

⛳️ Requirements

• A minimum of 10 years of experience managing the sales process from start to finish.

• At least 5 years of experience overseeing account P&L of $10M or more.

• Extensive expertise in the Retail/Consumer sector.

• Profound understanding of business and technology trends along with industry best practices.

• Demonstrated experience in revenue growth, cost management, profitability, trends, and risk assessment.

• An open-minded and empathetic approach to customer relationships.

• Willingness to travel up to 50% as needed.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.

• 401(k) matching.

• Volunteering and giving platform.