Director, Customer Partner Portfolio

📋 Description

• Full accountability for managing relationships, fostering account growth, and ensuring profitability.

• Establish, nurture, and enhance strong customer connections.

• Proactively drive account expansion by focusing on the promotion of new offerings.

• Oversee a designated set of Portfolio accounts spanning various industries.

• Responsible for lead generation through to closure, driving new scopes and value.

• Achieve budget goals, taking ownership of revenue, profit/loss, and growth targets.

• Ensure account profitability while leading improvements in operating margins.

• Enhance utilization and billability of resources assigned to the account.

• Develop in-depth industry knowledge to assist customers in realizing value.

• Serve as a representative of the Kyndryl culture.

• Work in close coordination with sales team members to guarantee a seamless account management experience.

⛳️ Requirements

• Over 10 years of experience managing the sales process from start to finish.

• At least 5 years of experience overseeing account P&L of $10M or greater.

• Extensive experience within the retail and manufacturing sectors.

• Profound understanding of business and technology trends as well as industry best practices.

• Demonstrated success in revenue growth, cost management, profitability, trends, and risk analysis.

• An open-minded and empathetic approach to customer relationships.

• Willingness to travel up to 50% as needed.

• Must be located in the New York or New Jersey areas.

🏝️ Benefits

• Medical and dental insurance coverage.

• Disability insurance benefits.

• Retirement savings options.

• Paid leave entitlements.

• Paid time off provisions.

• Participation in Kyndryl's discretionary annual bonus program.