Director, Customer Partner – Portfolio

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Accountable for driving profitable growth through a consultative approach and Kyndryl Consult.

• Responsible for the entire lead generation process until closure, focusing on new opportunities and value while minimizing erosion in ongoing business and renewals.

• Ensure profitability of accounts by improving the operating margin of existing business while fostering profitable growth.

• Enhance utilization and billability of resources assigned to their accounts.

• Identify opportunities, drive them to closure, and broaden existing projects into larger scopes and new capabilities.

• Manage account P&L, drive customer satisfaction, and ensure compliance by acting with integrity.

• Work collaboratively with other sales team members to facilitate a seamless account management process.

⛳️ Requirements

• Over 10 years of experience in managing the sales process from start to finish.

• More than 5 years of experience overseeing account P&L of $10M or more.

• In-depth understanding of business and technology trends along with industry best practices.

• Proven track record in revenue growth, cost management, profitability, trends, and risk assessment.

• An open-minded and empathetic approach to building relationships with customers.

• Willingness to travel up to 50%, with a preference for candidates based in the Midwest, specifically Chicago or Detroit.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Employee learning programs.