Director, Crisis Simulations

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Take full ownership of global tabletop delivery from start to finish, which includes intake, scheduling, scenario design, facilitation, after-action reporting, and necessary follow-up.

• Ensure that each tabletop is conducted in line with client entitlements, agreed service levels, and regional requirements.

• Personally facilitate flagship, board-level, and intricate multi-party tabletops.

• Establish and uphold a unified global methodology, scenario library, templates, and quality standards.

• Create executive, technical, multi-team, and sector-specific offerings along with pricing structures.

• Transition retainer tabletop clients into billable follow-on engagements in collaboration with brokers, underwriters, and account teams.

• Manage the growth budget related to hiring, coaching, marketing, events, and media.

• Lead, coach, and nurture the crisis simulation team across the Americas and International regions.

• Expand the team in accordance with paid tabletop revenue and established growth guidelines.

• Develop a career pathway from Incident Management to RMO tabletops and paid tabletops.

• Facilitate two-way capacity support between Incident Management and the crisis simulation team during peak delivery times and incident surges.

• Broaden language and regional coverage.

• Enhance the practice's visibility through conferences, industry events, media appearances, and published thought leadership.

• Spearhead agile practice-level marketing initiatives alongside Client Experience and Marketing teams.

• Position the practice as the cyber crisis-simulation authority for the broader Zurich group, including Zurich Resilience Services clients.

• Prepare the practice to conduct exercises funded by any future Zurich retainer and integrate crisis-resilience specialists from Zurich Resilience Services.

• Monitor delivery, client satisfaction, paid revenue, conversion rates, team growth, retention, utilization, and the return on Growth Budget investments.

• Assess market reach through speaking engagements, media appearances, events, and the expansion of language and regional coverage.

⛳️ Requirements

• Extensive hands-on experience in cyber incident response and crisis management, preferably in a digital forensics and incident response or insurer-supported incident response setting.

• Proven track record in designing and facilitating tabletop exercises for technical teams, executive committees, and boards.

• Experience in leading and developing a client-facing team across diverse regions.

• Commercial experience in building, pricing, and selling offerings, as well as managing a revenue line.

• Familiarity with working alongside insurers, brokers, and the cyber insurance ecosystem.

• Executive presence and exceptional facilitation skills, with a strong ability to present to boards, media, and conference audiences confidently.

• An entrepreneurial mindset paired with financial discipline, focusing on investments that yield measurable growth.

• Strong emphasis on methodology and quality, with the capability to transform specialized expertise into repeatable products.

• Ability and readiness to collaborate with colleagues and direct reports across global time zones, ranging from UTC -7 to UTC +10.

• Willingness to travel internationally.

🏝️ Benefits

• Competitive salary accompanied by a commission structure.

• Flexible working arrangements designed to promote work-life balance.

• Generous parental leave policy to support your family needs.

• Private healthcare coverage.

• Strong pension scheme.

• Lifestyle allowance.

• Life insurance coverage.

• Long-term disability insurance.

• Opportunities for career advancement.

• Ongoing training and development.

• Access to industry conferences and events for professional growth.