Director, Crisis Simulation

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the global tabletop delivery process from start to finish, which includes intake, scheduling, scenario design, facilitation, after-action reporting, and follow-up.

• Ensure that each tabletop is delivered in accordance with client entitlement, agreed service levels, and regional specifications.

• Personally facilitate flagship, board-level, and intricate multi-party tabletop exercises.

• Establish and uphold a unified global methodology, scenario library, templates, and quality standards.

• Create executive, technical, multi-team, and sector-specific offerings and pricing structures.

• Convert retainer tabletop clients into paid follow-on engagements in collaboration with brokers, underwriters, and account teams.

• Oversee the growth budget related to hiring, coaching, marketing, events, and media.

• Lead, coach, and develop the crisis simulation team across the Americas and International regions.

• Expand the team in alignment with paid tabletop revenue and agreed-upon growth guidelines.

• Build a development pathway from Incident Management to RMO tabletops and paid tabletops.

• Provide capacity support between Incident Management and the crisis simulation team during peak delivery periods and incident surges.

• Increase language and regional coverage, starting with English, French, and Spanish.

• Enhance the visibility of the practice through conferences, industry events, media engagements, and published thought leadership.

• Lead agile practice-level marketing alongside Client Experience and Marketing teams.

• Position the practice as the cyber crisis-simulation capability for the broader Zurich group, including Zurich Resilience Services clients.

• Prepare the practice to conduct exercises funded by any future Zurich retainer and integrate crisis-resilience specialists.

• Monitor delivery metrics, client satisfaction, paid revenue, conversion rates, team growth, retention, utilization, and the return on investment of the Growth Budget.

⛳️ Requirements

• Significant hands-on experience in cyber incident response and crisis management, preferably within a digital forensics and incident response or insurer-backed incident response setting.

• Demonstrated success in designing and facilitating tabletop exercises for technical teams, executive committees, and boards.

• Experience in leading and developing a client-facing team across various regions.

• Commercial experience in building, pricing, and selling an offering while managing a revenue stream.

• Familiarity with working alongside insurers, brokers, and the cyber insurance ecosystem.

• Executive presence and exceptional facilitation skills, with a strong capability to present to boards, media, and conference audiences.

• An entrepreneurial mindset paired with financial discipline and a focus on investments that yield measurable growth.

• Strong methodology and quality orientation, with the capability to transform specialist expertise into repeatable products.

• Ability and willingness to collaborate with colleagues and direct reports across global time zones, from UTC -7 to UTC +10.

• Openness to international travel.

🏝️ Benefits

• Competitive salary with a commission structure.

• Flexible working arrangements to promote work-life balance.

• Generous parental leave to support family needs.

• Private healthcare coverage.

• Robust pension scheme.

• Lifestyle allowance.

• Life insurance.

• Long-term disability coverage.

• Opportunities for career advancement.

• Continuous training and development.

• Access to industry conferences and events for professional growth.

• Fully remote work opportunity.