Director, Continuous Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop processes, implement tools, and spearhead initiatives that facilitate effective prioritization, planning, delivery, launch, monitoring, and optimization of products and services.

• Provide executive leadership with insights into portfolio health, organizational capacity, delivery risks, operational performance, and strategic opportunities.

• Lead enterprise-level product optimization initiatives aimed at enhancing operational efficiency, improving quality, elevating customer experience, simplifying workflows, and boosting business performance.

• Create and sustain lifecycle management frameworks for the testing portfolio and associated platforms.

• Collaborate with Product Management, Commercial, Laboratory, Clinical, and Operational stakeholders to pinpoint continuous improvement opportunities.

• Assist in optimizing the test menu, rationalizing the portfolio, and making lifecycle decisions.

• Establish and uphold operational standards within Product and Program Management.

• Identify and eliminate organizational bottlenecks that hinder delivery performance.

• Foster accountability and promote best practices in program management, product operations, business practices, and organizational execution.

• Support enterprise Roadmap Planning and governance.

• Define and manage Product Optimization and Operations KPIs.

• Create executive dashboards and reporting frameworks.

• Establish measurement and reporting mechanisms for portfolio health, delivery performance, launch readiness, operational efficiency, time-to-market, laboratory throughput, turnaround times, revenue performance, reimbursement outcomes, quality metrics, and customer satisfaction.

• Collaborate with Business Intelligence and Data Analytics teams to automate operational reporting and insights.

• Utilize performance data to discern trends, risks, and optimization opportunities.

• Maintain a prioritized list of improvement initiatives aligned with strategic goals.

• Implement scalable governance, workflow, and decision-making frameworks.

• Advocate for process standardization and simplification across product, operational, and clinical functions.

• Lead cross-functional teams to execute process improvement initiatives.

• Perform additional duties that support team and organizational objectives.

• Adhere to company policies, procedures, and relevant regulatory requirements.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Engineering, or a related field.

• Over 10 years of experience in Product Operations, Portfolio Management, Program Management, or related fields.

• More than 5 years of experience leading cross-functional enterprise-level programs or optimization functions.

• At least 5 years in a management role.

• Proven track record in planning and executing complex initiatives successfully.

• Experience in leading kaizens, managing change, and enhancing processes.

• Strong executive communication abilities.

• An equivalent combination of education and experience may be acceptable.

• Preferred: experience in diagnostics, genomics, laboratory services, healthcare technology, biotechnology, or regulated healthcare environments.

• Familiar with CLIA, CAP, FDA, and regulatory healthcare environments.

• Master’s degree is preferred.

• Commitment to continuous improvement and operational excellence.

• Expertise in process optimization and stakeholder facilitation.

• Strong executive communication skills.

• Leadership in change management, governance, and adoption.

• Ability to comply with company policies, procedures, and applicable regulatory requirements.

🏝️ Benefits

• Remote work arrangement.

• Periodic travel based on business requirements.

• Equal opportunity workplace.

• Workplace accommodations available during the application process.