Director, Cloud Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a senior leader engaging with clients throughout cloud engineering projects.

• Take ownership of engagement momentum, delivery excellence, scope, milestones, risks, dependencies, quality, and client satisfaction.

• Manage critical client escalations and facilitate challenging discussions.

• Ensure that client commitments, engagement decisions, tradeoffs, status updates, and next steps are communicated effectively.

• Oversee engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions.

• Implement and promote the adoption of approved architecture, engineering, and operational readiness standards.

• Ensure clear technical handoffs between internal and external teams.

• Assist with backlog management, prioritization, dependencies, work-in-progress, and recovery practices.

• Collaborate with Sales and pre-sales teams on discovery, delivery feasibility, solution shaping, and cloud services strategies.

• Create and review scopes of work, estimates, assumptions, dependencies, milestones, and acceptance criteria.

• Validate technical content in Statements of Work (SOWs), Change Orders, and Contracts.

• Supervise customer feedback processes and refine offerings in collaboration with product, sales, and marketing teams.

• Deliver presentations, write blogs, and engage in community outreach as an industry thought leader.

• Develop scalable operational processes, playbooks, and governance structures for Cloud Services engagements.

• Provide technical and delivery leadership, reusable approaches, documentation, and foster continuous improvement.

• Manage training, new-hire enablement, onboarding, career pathways, promotion readiness, performance expectations, and succession coverage.

• Establish criteria for qualification, onboarding, work distribution, quality review, and performance expectations for subcontractors and delivery partners.

• Act as the accountable Delivery leader for quality, delivery, architecture, implementation, performance, and contractual escalations.

• Keep track of commitments, effort, status, risks, dependencies, resources, and recovery actions.

• Provide executive-level briefings and ensure KPI tracking for customer success, operational excellence, and delivery quality.

• Lead by influence across delivery teams and cross-functional partners.

• Offer coaching and feedback to enhance performance and strengthen Cloud Services.

• Supply inputs regarding engineering demand, skills, capacity, staffing, utilization, subcontractor relationships, dependencies, and delivery readiness.

⛳️ Requirements

• Demonstrated leadership experience in cloud engineering, security engineering, consulting, or managed services delivery teams.

• In-depth knowledge of cloud architecture, infrastructure as code, CI/CD, security controls, vulnerability management, operations, and technical delivery governance.

• Proven experience managing managers, architects, senior engineers, and technical workstreams across various engagements.

• Experience implementing engineering standards, quality controls, backlog discipline, technical capacity requirements, and escalation recovery strategies.

• Familiarity with supporting sales lifecycles, validating technical scopes and commercial inputs, and translating engineering efforts into accurate pricing.

• Strong skills in client communication, technical judgment, prioritization, and people leadership.

• Proven ability to drive customer satisfaction, security adoption, and retention.

• Experience in conference presentations, blogging, and community engagement.

• Capable of aligning cybersecurity solutions with market demands and customer needs.

• Proficient in translating complex security concepts into actionable business insights.

• Over 8 years of experience in managing consulting, cloud engineering, strategy, or leadership roles.

• Extensive experience in establishing delivery standards and enhancing operational performance across a cloud services portfolio.

• Experience with executive engagement, thought leadership, and security and engineering enablement programs.

• Direct experience leading cloud services delivery teams or organizations.

• Background in customer-facing roles including client escalations, delivery governance, or high-level technical discussions.

• Relevant certifications in AWS, Azure, GCP, ITIL, TOGAF, or related fields are preferred.

🏝️ Benefits

• Flexible work model that allows employees to choose when and where to work, whether from home or the office.

• Paid parental leave.

• Flexible time off policy.

• Reimbursement for certification and training.

• Membership for digital mental health and wellbeing support.

• Comprehensive insurance options.

• Access to employee resource groups.

• Opportunities for in-person and virtual events.

• Commitment to equal opportunity and reasonable accommodation support.