Director, Clinical Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement the strategy and roadmap for clinical applications that support advanced primary care, value-based care, and organizational goals.

• Create governance frameworks for clinical technology investments, enhancements, integrations, and lifecycle management decisions.

• Oversee the portfolio of clinical applications, which includes EHR, care management, population health, telehealth, clinical workflow, decision-support, and patient engagement platforms.

• Direct the selection, implementation, configuration, optimization, upgrades, migrations, consolidations, and transformation initiatives for applications.

• Track application performance, adoption, utilization, and support trends.

• Collaborate with technology and data teams on interoperability, APIs, HL7, FHIR, clinical data quality, and efficient information exchange.

• Work alongside clinical and operational leaders to pinpoint workflow challenges and devise technology-enabled solutions.

• Facilitate governance forums and promote cross-functional decision-making.

• Spearhead change management, stakeholder engagement, communication, training, and adoption strategies.

• Manage relationships with strategic clinical technology vendors, including procurement, contracts, renewals, performance evaluation, and roadmap development.

• Ensure adherence to HIPAA, HITECH, CMS requirements, interoperability regulations, privacy standards, and organizational policies.

• Establish application controls, access governance, change management practices, business continuity procedures, and readiness for audits.

• Identify and mitigate risks related to clinical operations, technology, and vendors.

• Build, nurture, and lead a high-performing clinical applications team.

• Set performance expectations, operating standards, professional development plans, and resource allocation strategies.

• Define KPIs and report on system reliability, adoption, user satisfaction, workflow efficiency, support performance, risks, priorities, and progress on the roadmap.

• Assess and communicate the impact of clinical technology on care quality, patient safety, provider and patient experience, operational efficiency, and financial performance.

⛳️ Requirements

• Bachelor’s degree in healthcare administration, nursing, informatics, business, information systems, or a related field.

• Over 10 years of progressive leadership experience in healthcare operations, clinical informatics, healthcare technology, or workflow optimization.

• Minimum of 5 years in a senior leadership position.

• Proven track record in leading enterprise clinical transformation or EHR optimization initiatives on a large scale.

• Successful history of driving cross-functional operational and technology initiatives within complex healthcare environments.

• Strong understanding of ambulatory and/or population health clinical workflows.

• Experience in change management, clinician stakeholder engagement, and adoption strategies.

• Demonstrated ability to translate technology capabilities into tangible clinical and operational outcomes.

• Working knowledge of EHR platforms and clinical workflow configuration, especially athena.

• Familiarity with AI-enabled clinical tools, telehealth platforms, and digital health technologies and their integration into clinical workflows.

• Understanding of population health platforms and care management tools.

• Ability to communicate workflow and technology concepts effectively across clinical, operational, and technical audiences.

• Advanced degree is preferred.

• Certification or demonstrated proficiency in EHR workflow optimization is preferred.

• Experience with implementing ambient AI documentation tools or AI-enabled clinical decision support is preferred.

• Background in Lean, Six Sigma, or equivalent methodologies is preferred.

• Experience in a multi-entity or integrated healthcare delivery system is preferred.

• Executive presence and the capability to convey clinical technology strategy to senior stakeholders.

• Ability to foster adoption and behavior change across large, distributed clinical populations.

• Capability to lead through managers and analysts, providing direction and holding teams accountable.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Professional development and continuing education opportunities.

• Flexible working environment and work-life balance initiatives.