Director, Clinical Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the VP of Clinical R&D to conceptualize and develop clinical products.

• Convert clinical and operational requirements into product features and technical specifications.

• Offer insights on clinical best practices, care team operations, and feedback to product and technology partners.

• Manage cross-functional workflows, timelines, dependencies, and stakeholders from initial concept through development and launch.

• Identify and address concerns related to workflow, operations, and implementation.

• Transform clinical programming frameworks into actionable care delivery workflows.

• Oversee the clinical and operational execution of product features from release to implementation and adoption.

• Create and provide training and support materials for clinical teams.

• Organize post-release support and tackle challenges related to implementation, training, and workflows.

• Track product adoption, effectiveness, and collect team feedback.

• Establish a feedback loop among care teams, Clinical, Product, and Engineering sectors.

• Identify enhancements for product functionality, clinical workflows, and user experience.

• Offer clinical expertise for prompts, AI training tools, and AI-driven clinical workflows.

• Assist in testing and validating AI-enabled products and workflows to ensure clinical integrity, usability, and patient safety.

• Monitor AI-enabled tools and suggest improvements.

• Maintain a small caseload of 1-3 patients or provide clinical consultation for high-acuity patients.

⛳️ Requirements

• Over 10 years of experience in behavioral health, healthcare operations, healthcare technology, clinical program development, or a related field; relevant master's-level education may count towards this requirement.

• More than 8 years of experience in developing and enhancing clinical and care operations, collaborating directly with product and technology teams, particularly in digital mental health or a closely related setting.

• Proven experience in translating clinical workflows into product requirements, system designs, or technological solutions.

• Experience leading cross-functional projects and spearheading change management initiatives.

• Excellent communication skills with the ability to bridge clinical, operational, and technical stakeholders.

• Strong problem-solving abilities and adaptability in a startup environment.

• Must be at least 18 years of age.

• Preferred: Licensure in clinical mental health (LPC/LMHC, PhD, PsyD, LCSW, LMFT, or equivalent).

• Willingness to obtain licensure in all 50 states.

• Preferred: Experience in a startup environment during rapid growth and scaling periods.

• Preferred: Familiarity with AI-enabled healthcare products, including aspects of AI training, evaluation, implementation, or workflow integration.

• Preferred: Understanding of Agile product development methodologies.

🏝️ Benefits

• 401(k)

• Paid time off

• Home office stipend

• Health insurance

• Vision insurance

• Dental insurance

• Attendance at in-person events 2+ times per year