Director, Clinical Operations – Provider Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the journey from initial discussions with provider groups to establishing live partnerships.

• Develop and oversee operational processes for oncology practices and healthcare systems.

• Establish implementation standards, workflows, operational practices, and performance metrics for providers.

• Facilitate working sessions with operational staff from provider groups and document the agreed-upon workflows.

• Collaborate with the Growth team on launching new provider groups.

• Work alongside the Product team to address systems and data requirements.

• Create and modify engagement plans for provider groups.

• Organize launch planning and ensure readiness across internal teams and provider groups.

• Assist in market launches during the initial months of care delivery.

• Design and enhance care delivery workflows in partnership with clinical and market leaders.

• Aid in enrollment operations and activities related to new patient care initiation.

• Identify operational challenges, analyze their root causes, and spearhead improvements.

• Transform ambiguous leadership challenges into tangible action plans.

• Adapt to market launches, care delivery workflows, enrollment operations, and wider Clinical Operations priorities.

• Potentially assume a broader role in partnership and Clinical Operations, influence workflow tooling, and lead a team as the organization grows.

⛳️ Requirements

• Background in provider partnerships, implementation, account management, or clinical operations, particularly in value-based care or oncology.

• Proven experience managing ongoing relationships and performance discussions with external partners.

• Familiarity with collaborating with Product, Data, and various cross-functional teams.

• Clinical experience is advantageous but not mandatory.

• Experience in startups or high-growth environments is a plus.

• Availability to work occasionally on EST hours.

• Willingness to travel to provider group locations for working sessions and critical meetings.

• Strong capability to translate multi-party processes into clear workflows.

• Comfort in engaging with clinicians, executives, and technical teams.

• Ability to cultivate trust with leaders who are not direct reports.

• Skill in balancing strategic vision with execution.

• Sound judgment regarding when to maintain firm positions and when to adapt.

🏝️ Benefits

• Fully remote work arrangement.

• Flexible working hours across EST (occasionally required).

• Equal opportunity employment.