Clinical Operations Lead, Registered Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead a rapidly expanding clinical operations team in the UK.

• Act as the CQC Registered Manager and manage the relationship with the CQC.

• Develop the compliance strategy to ensure the business adheres to fundamental standards.

• Create systems for daily inspection readiness and aim for an Outstanding CQC rating.

• Design and oversee governance related to incidents, complaints, safeguarding, and duty of candour.

• Ensure that governance lessons result in changes that enhance patient protection.

• Supervise team leaders and uphold high standards in clinical operations.

• Collaborate with the Talent team to recruit and retain prescribers and Team Leads.

• Implement ongoing training as the company ventures into new verticals.

• Manage capacity and workforce planning in line with growth and expansion.

• Make structural, resourcing, and investment decisions.

• Establish operational KPIs and SLAs, holding leaders accountable for their performance.

• Evaluate operational data objectively to ensure its accuracy.

• Provide insights from clinical operations to inform leadership decisions.

• Represent the clinical service both internally and externally.

⛳️ Requirements

• Minimum of 3 years leading teams in a high-growth digital or telehealth organization.

• Proven experience as a CQC Registered Manager.

• Experience guiding a service through a CQC inspection and achieving a Good or Outstanding rating.

• Background in leading large clinical teams, typically more than 50 and often exceeding 100.

• Demonstrated history of managing clinical operations based on metrics, including SLAs, rotas, and forecasting.

• Proficient in data interpretation and have experience managing critical KPIs.

• Willingness to adopt AI and automation technologies.

• Maintain exceptionally high standards and a proactive mindset.

• Experience collaborating with Product and Engineering teams to automate operational workflows in a start-up context.

• Proven ability to scale services through rapid growth and to launch new clinical services or verticals.

• Familiarity with regulations and standards such as the GPhC, MHRA, ICO, and/or DSPT.

• Must reside in the UK.

• Must be capable of serving as CQC Registered Manager and be personally accountable for the safety and quality of regulated services.

🏝️ Benefits

• Equity in the early stage of the company.

• Comprehensive medical insurance (if applicable).

• Fully remote work environment.

• Annual budget of £1,000 for books, courses, and coaching.

• Annual budget of £1,000 for gym memberships and health apps.

• Complimentary membership with a clinic providing GLP-1s.

• Free biweekly health coaching sessions.

• Free biweekly work coaching sessions.

• Provision of a MacBook and necessary work-from-home equipment.

• Flexible scheduling options suitable for families.

• Occasional travel to Bolt Pharmacy in Blackburn.