Director, Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver innovative leadership and strategic guidance for care coordination and service delivery teams that support healthcare programs.

• Establish and implement strategic initiatives aimed at enhancing care coordination and scheduling services.

• Collaborate with senior executives to influence program strategies and respond to emerging trends in healthcare delivery and payer programs.

• Manage scalable workflows, operational policies, and resource allocation.

• Drive cross-functional initiatives to tackle systemic challenges, implement process enhancements, and ensure compliance.

• Utilize data analytics and key performance indicators (KPIs) to assess program effectiveness and inform evidence-based decisions.

• Execute quality improvement initiatives to improve patient and partner outcomes.

• Share insights and recommendations during executive discussions.

• Oversee the operational strategy and implementation of the ED Transitions model across ED and risk-bearing entity partnerships.

• Create performance management frameworks, productivity benchmarks, and operational dashboards.

• Guide scalability initiatives for ED Transitions, including workforce planning, operating model development, governance, implementations, and cross-functional collaboration.

• Integrate technology-driven workflows, analytics, AI-assisted tools, and operational best practices.

• Undertake additional job responsibilities as assigned.

⛳️ Requirements

• A minimum of 8-10 years of relevant work experience.

• Bachelor's degree or equivalent professional experience.

• At least 4-5 years of experience in people management.

• Willingness to travel up to 30% based on business requirements.

• Availability to work additional or irregular hours as necessary.

• Compliance with applicable security policies and procedures to protect company and client information.

• Ability to sit and view a computer screen for prolonged periods.

• Candidates for U.S.-based positions must possess legal authorization to work in the United States.

• Verification of employment eligibility will be necessary at the time of hiring.

• Some client-facing roles may require adherence to specific requirements, such as immunizations and occupational health mandates.

🏝️ Benefits

• Comprehensive medical coverage including prescription, dental, and vision benefits.

• Mental health support available through Employee Assistance Program (EAP).

• Generous paid time off policies.

• 13 paid holidays each year.

• Fully vested 401(K) retirement plans.

• Educational assistance of up to $2500 annually.