Director, Client Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of client health and strategic direction for a specific set of intricate and flagship accounts, collaborating closely with the Director of Account Management.

• Integrate inputs from Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management to create cohesive strategic narratives, clear recommendations, and executive-ready roadmaps.

• Anticipate client needs by proactively identifying risks, opportunities, and strategic changes before the client raises them.

• Lead the Strategy Group, rigorously testing account strategies on a weekly basis and exemplifying the standard of diligence that Wheelhouse expects.

• Mentor and provide direct, honest feedback to Account Managers, enhancing the team’s strategic capabilities over time, even without formal authority.

• Serve as a trusted advisor and pressure-release valve for the Director of Account Management and the wider Account Management team.

⛳️ Requirements

• Over 8 years of experience in a digital, performance, or integrated agency setting, with a proven track record of owning strategy for large, complex accounts.

• Demonstrated ability to synthesize data across channels, performance insights, and client history into executive-level narratives and actionable recommendations.

• Proficient in presenting to and constructively challenging C-suite and VP-level client contacts with confidence and care.

• Strong strategic instincts: adept at identifying risks and opportunities early, reframing challenges, and adjusting direction as circumstances evolve.

• Comfortable providing direct, candid feedback and coaching to individuals who do not report to them.

• Exceptional written and verbal communication skills; able to translate complex ideas into clear, understandable concepts without oversimplifying.

• Experience navigating high-pressure, politically complex client environments.

• A proactive attitude: possesses the judgment to discern when to push forward, when to pause and reconsider, and when to escalate matters immediately.

• Experience in healthcare, health tech, medtech, or other regulated industries is preferred.

• Familiarity with performance media measurement, attribution frameworks, or data-driven strategies is preferred.

• Experience working closely with account management or client success teams to enhance the strategic quality of AM-led relationships is preferred.

🏝️ Benefits

• Company-sponsored Medical, Dental, and Vision coverage for employees and their dependents.

• Short Term Disability, Long Term Disability, Life Insurance, and AD&D Benefits.

• Access to the Company's Employee Assistance Program.

• Quarterly volunteering opportunities and donation matching.

• $50 monthly Wellness stipend.

• $1000 annual Professional Development & Education credit.

• Joy Fund of $50 per month for anything that brings joy to a Wheelhouse employee or client.

• Unlimited PTO.

• Generous Company Holidays.

• Monthly Mental Health Days for employees to rest and recharge.

• 3 months of 100% paid parental leave.

• Participation in the Wheelhouse 401k program, including a 100% match up to 4% of salary.

• Participation in a Student Loan Assistance program.