Director, Client Retention

This is a fully remote position, open to applicants in Netherlands, +5 more countries.

📋 Description

• Sustain and enhance revenues by focusing on client retention and expanding existing customer programs.

• Contribute to program margins and profitability by optimizing offerings and maintaining accounts.

• Discover opportunities for deeper program involvement to support cross-selling or up-selling products and services beyond typical travel program assistance.

• Utilize existing data and insights to identify emerging trends that can enhance client retention.

• Recognize opportunities for clients to consolidate and broaden their travel programs with BCD when it makes business sense.

• Engage proactively with business owners regarding the renewal, bid avoidance, rebid, and risk status of assigned accounts.

• Oversee project management for the complete bid process, including pre-bid, during the bid, and post-bid closeout phases.

• Ensure effective project management for the retention process, encompassing timelines, resource allocations, document management, pricing, and presentations.

• Supervise third-party consultants and manage strategic procurement-led processes and competitive bids.

• Work alongside commercial and program management teams to develop customized strategies for current customers.

• Engage in client-facing presentations and workshops.

⛳️ Requirements

• Experience in Global Program Management and/or Sales, specifically in retention and competitive bids originating from the US or EMEA.

• Deep understanding of business travel management, the current competitive and supplier landscape, and travel industry technology.

• Proficient in business software applications, such as MS Excel and MS PowerPoint.

• A curious problem solver with a drive to uncover issues and implement effective solutions.

• Strong oral, written, and presentation communication skills in English.

• Willingness and ability to travel both domestically and internationally.

🏝️ Benefits

• Flexible working hours and options for remote or work-from-home arrangements.

• Opportunities to enhance your skills and advance your career.

• Engage at the cutting edge of travel technology and influence the future of business travel.

• Ample vacation days to ensure you can rest and recharge.

• A compensation package that is equitable, including resources for mental, physical, and financial well-being.

• Perks and discounts available for travel industry professionals.

• An inclusive workplace that values diversity.

• Work From Anywhere option available for 60 days each year.

• Reasonable and necessary accommodations provided.