Director, Client Management – Growth

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the entire renewal and expansion process for managed services, ensuring outstanding net revenue retention and minimizing churn.

• Create and implement organized playbooks for renewals and expansions, emphasizing value realization and outcome-driven strategies.

• Propel upsell and cross-sell initiatives that are closely linked to client adoption, growth roadmaps, and alignment at the executive level.

• Guide, mentor, and cultivate a high-performing client management team dedicated to providing exceptional customer experiences.

• Build enduring trusted partnerships with clients through effective engagement with stakeholders and proactive risk management.

• Work collaboratively across various functions to align customer strategies with internal delivery, product, and financial objectives.

• Undertake additional responsibilities as needed in line with the role's purpose.

⛳️ Requirements

• Demonstrated success in driving renewals, expansions, and net revenue retention in IT managed services or SaaS settings.

• Experience in managing strategic enterprise accounts and establishing robust relationships with C-level executives.

• Strong leadership capabilities with prior experience in developing and mentoring account management or client success teams.

• Comprehensive understanding of revenue growth strategies, value-driven client engagement, and adoption-focused initiatives.

• Exceptional analytical, negotiation, and communication skills in a dynamic, global business context.

• Ability to work collaboratively across multiple departments and engage with various stakeholders.

• Bachelor’s degree or higher in Business, Technology, or a related area.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 25 years of consistent revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment initiatives, and internal mobility.

• Global Impact: collaborate on meaningful projects for leading global clients and influence the future of industries.

• Welcoming Multicultural Environment: become part of a vibrant, global team and flourish in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.