Director, Client Management – Growth

This is a fully remote position, open to applicants in New York.

📋 Description

• Take full ownership of the renewal and expansion performance for managed services, ensuring outstanding net revenue retention and minimized churn.

• Develop and execute structured playbooks for renewals and expansions, emphasizing value realization and outcome-driven strategies.

• Propel upselling and cross-selling initiatives that are closely linked to client adoption, growth roadmaps, and alignment at the executive level.

• Lead, mentor, and nurture a high-performing client management team dedicated to delivering exceptional customer experiences.

• Build long-lasting, trusted partnerships with clients through effective stakeholder engagement and proactive risk management.

• Collaborate across various functions to align customer strategies with internal delivery, product, and financial objectives.

• Undertake additional responsibilities as necessary in line with the role's purpose.

⛳️ Requirements

• Demonstrated success in driving renewals, expansions, and net revenue retention within IT managed services or SaaS sectors.

• Proven experience in managing strategic enterprise accounts and cultivating strong relationships with C-level executives.

• Strong leadership capabilities with previous experience in developing and mentoring account management or client success teams.

• Comprehensive understanding of revenue growth strategies, value-based client engagement, and adoption-focused initiatives.

• Exceptional analytical, negotiation, and communication skills within a fast-paced, global business setting.

• Ability to collaborate cross-functionally and work effectively with various departments and stakeholders.

• Bachelor's degree or higher in Business, Technology, or a related discipline.

🏝️ Benefits

• Culture of Relentless Performance: join a high-achieving technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: receive a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: enjoy the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, and internal mobility and internship options.

• Global Impact: work on significant projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and flourish in an inclusive and supportive workplace that promotes open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five key pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.