Director, Business Process Improvement

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Spearhead and enhance the CFA Institute’s enterprise Business Process Improvement capabilities.

• Develop and refine frameworks, methodologies, governance, and tools for identifying, assessing, and prioritizing opportunities for process improvement.

• Conduct current-state analyses and design target states.

• Execute and oversee process improvement initiatives that yield measurable enhancements in efficiency, quality, and organizational performance.

• Establish metrics and KPIs to showcase improvements and their impact on the business.

• Lead and mentor a team of professionals focused on process improvement.

• Collaborate with stakeholders across various business units, technology, finance, and program management.

• Serve as a trusted adviser to business teams regarding process-related challenges.

• Spot opportunities to leverage automation, data, technology, and emerging tools to enhance processes and operational effectiveness.

• Foster a deeper understanding of process improvement and continuous enhancement throughout the organization.

⛳️ Requirements

• Demonstrated experience in leading significant business process improvement, operational excellence, or process transformation initiatives with measurable results.

• Proven track record in building, establishing, or significantly scaling a business process improvement capability, framework, or operating model.

• In-depth practical knowledge of process improvement methodologies and frameworks, including Lean, Six Sigma, DMAIC, or BPM.

• Evidence of successfully analyzing complex processes, identifying root causes, and leading process redesign or optimization efforts.

• Experience in leading and developing teams, with the ability to enhance capabilities within a specialized team.

• Strong skills in stakeholder management and experience collaborating across various business areas within a complex organization.

• A collaborative and consultative mindset, with the ability to constructively challenge, listen attentively, and assist stakeholders in identifying their needs.

• Capability to merge strategic thinking with practical execution.

• Strong analytical abilities and experience utilizing data and metrics to assess process performance and improvement outcomes.

• Experience collaborating with technology teams on automation, digital enablement, or technology-assisted process improvement.

• A bachelor’s degree or equivalent experience is required.

🏝️ Benefits

• Eligibility for an annual discretionary incentive bonus.

• 12% employer contribution to a pension plan.

• Comprehensive medical benefits package.

• Health coverage.

• Generous time off.

• Competitive retirement plans.

• Flexible work options.

• Wellbeing and development programs.