Director, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire an in-depth understanding of the facilities management and field service ecosystem, particularly within the service provider segment.

• Regularly evaluate the competitive landscape, customer requirements, and shortcomings in JLL's current CorrigoPro offering to pinpoint and prioritize new revenue opportunities.

• Assess the impact of AI and emerging technologies in creating value for service providers and driving additional revenue for CorrigoPro.

• Formulate a partnership marketplace strategy that allows service providers to effortlessly connect with CorrigoPro via pre-built, certified connectors.

• Identify methods to optimize revenue from existing programs, focusing initially on Corrigo Procure.

• Convert recognized opportunities into detailed business cases with well-defined ROI, market sizing, and financial forecasts.

• Present and advocate for strategies to senior and executive stakeholders, ensuring alignment and securing funding approvals.

• Establish and nurture strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team.

• Oversee the complete execution of approved strategies — from concept to launch — while maintaining accountability for timelines, milestones, and financial goals.

• Support and guide Product Management teams in implementing necessary product changes or new capabilities to align with growth strategies.

• Create the business processes, operating models, and documentation required to manage programs in a consistent and scalable manner.

• Transition established programs to suitable operational teams (e.g., CorrigoPro Business Operations, Sales), ensuring quality and continuity while shifting focus to the next growth initiative.

• Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are founded on genuine customer insights.

• Act as an internal subject matter expert on the service provider segment, advocating for the voice of the customer in cross-functional discussions.

⛳️ Requirements

• Over 7 years of experience in revenue strategy, business development, product commercialization, or P&L ownership — preferably in a B2B SaaS, marketplace, or platform context.

• Proven history of not only developing strategies but also executing them from business case to a fully operational program. Candidates should be ready to discuss specific examples.

• Experience with or strong familiarity in the facilities management, field service management (FSM), or service provider ecosystem.

• Strong financial skills — capable of building business cases, modeling revenue scenarios, and effectively communicating with financial stakeholders.

• Demonstrated ability to influence without a formal reporting relationship — fostering cross-functional alignment and gaining executive support.

• Outstanding communication abilities; comfortable presenting to C-level and senior executive audiences.

• Highly self-motivated; able to function effectively as an individual contributor in a dynamic and ambiguous environment.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.