Business Operations & Strategy Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary coordinator for intricate enterprise opportunities, overseeing everything from pricing to contract execution and customer transition.

• Collaborate closely with Sales, Legal, Finance, and Customer Success teams to enhance operational efficiency and execution quality throughout the customer lifecycle.

• Organize and evaluate commercial terms to ensure pricing integrity, scalability, and operational viability.

• Manage and refine essential business workflows, encompassing approvals, contracting, pricing governance, exception management, and operational readiness.

• Identify obstacles, process deficiencies, and scaling risks within go-to-market operations while driving effective solutions.

• Assist with operational initiatives related to customer onboarding, renewals, partner workflows, and cross-functional execution.

• Design and implement AI-driven workflows and systems that minimize manual effort and shorten cycle times.

• Create and deploy agentic solutions (AI agents, copilots, orchestration layers) to facilitate operational decision-making and workflow execution.

• Leverage AI to enhance business processes such as pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring.

• Continuously advance processes toward adaptive, self-improving systems instead of static workflows.

• Collaborate across functions to integrate automation into primary business operations.

• Serve as a force multiplier by enhancing organizational leverage without increasing process overhead linearly.

• Support significant operational and strategic initiatives throughout the organization as company needs evolve.

• Contribute to cross-functional initiatives concerning:

• Pricing and monetization strategies

• Customer contracting and commercial operations

• Operational readiness for new products or workflows

• Partner and vendor operational processes

• Customer onboarding and lifecycle optimization

• Internal knowledge management and workflow standardization

• KPI definition and operational reporting

• AI enablement across business functions

• Assist leadership in identifying opportunities to streamline operations, enhance scalability, and boost organizational effectiveness.

• Participate in special projects that intersect strategy, operations, and execution.

⛳️ Requirements

• Excellent problem-solving and structured thinking abilities.

• Attention to detail - you take pride in the final product.

• Commitment to zero defects - while mistakes happen, you implement checks to validate your work and verify outputs.

• Capability to function effectively in a fast-paced, high-growth setting.

• Strong skills in cross-functional collaboration and stakeholder management.

• High ownership mindset—you are comfortable designing solutions and executing them independently.

• Experience in operational, revenue, pricing, go-to-market, or business process challenges.

• Familiarity with enterprise customer environments, commercial operations, contracting, or complex transaction structures (direct or indirect).

• Knowledge of business data structures, such as CRM data.

• Experience in building, redesigning, or enhancing business processes in ambiguous environments, especially in companies scaling from approximately $25M to $100M ARR. Systems integration experience is advantageous.

• Familiarity with AI tools, automation, or system design thinking (hands-on experience and/or familiarity with Python is a plus; a strong learning mindset is crucial).

• Proven experience driving cross-functional initiatives involving numerous stakeholders and competing priorities.

🏝️ Benefits

• Health insurance

• Remote work options