Director, Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Vice President overseeing global operations and the Senior Vice President, Head of GBS, to establish the automation strategy encompassing RPA, AI, and low/no-code platforms.

• Oversee the implementation of automation and other enabling technology initiatives in alignment with project timelines, budgets, and business requirements.

• Provide governance committees and leadership with insights into project progress and results.

• Work alongside colleagues to ensure that automation and technology projects integrate strategies for adopting new policies, procedures, technologies, and processes.

• Guarantee that documentation and training resources accurately represent any changes to processes.

• Track outcomes related to automation and accompanying technology projects, ensuring standardized implementation throughout the organization and making adjustments as necessary to achieve desired results.

• Manage and update Pega and other platforms administered by GBS.

⛳️ Requirements

• Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business, Finance, or a related field.

• 7-10 years of relevant experience.

• Capable of managing resources that are outside of direct control.

• Experience in Project Management.

• Strong customer service orientation.

• Technical background with extensive experience in delivering automation and process improvement initiatives within a global financial context.

• Significant expertise and hands-on experience with Robotic Process Automation (RPA) and AI tools/workflows aimed at enhancing process efficiency and business intelligence.

• Knowledge of Customer Relationship Management (CRM) systems and experience in business analytics.

• Experience with AI/RPA implementations from the initial design phase through to execution.

• Familiarity with CRM (ticketing system) functionalities, including call center or similar implementations.

• Strong communication skills, particularly with executive audiences.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.