Director Analyst – Customer Fulfillment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Generate insightful and thought-provoking analysis for Gartner clients.

• Interact with clients through face-to-face and virtual meetings, sales support visits, and Gartner conferences.

• Collaborate with supply chain professionals and Gartner analysts.

• Develop innovative and essential insights content that challenges conventional thinking.

• Formulate thought leadership, actionable strategies, and recommendations for clients.

• Assess client challenges and requirements, pinpoint underlying issues, and advance strategic initiatives.

• Establish Insight positions within a team of analysts.

• Deliver independent insights to Gartner leaders and shape research priorities.

• Investigate, analyze, and forecast market trends and changes.

• Offer actionable advice on customer fulfillment to clients and potential clients.

• Design and present materials for Gartner events, conferences, and client briefings.

• Assist BTI and Sales by providing market insights and fostering client engagement.

• Perform timely, high-quality peer reviews of content.

• Build credibility as an industry authority representing Gartner's insights, methodologies, and strategies.

• Engage in discussions on innovation, ideation, and research.

• Identify enhancements to research processes and create new methodologies.

• Mentor and guide junior team members.

• Facilitate regular client engagement with Gartner's insights and interactions.

⛳️ Requirements

• Bachelor's degree or equivalent experience; advanced degree is preferred.

• Over 10 years of relevant experience in Supply Chain management.

• Comprehensive knowledge in customer fulfillment, collaboration, experience, order-to-cash processes, and the related technologies.

• Familiarity with end-to-end supply chain principles: planning, sourcing, production, delivery, returns, and service.

• Senior-level understanding of customer-facing operations and technology.

• Capability to engage at all organizational levels regarding customer operations, supply chain, and business matters.

• Executive presence and the ability to establish trust with executives and stakeholders.

• Strong organizational abilities and the capacity to perform under tight deadlines.

• Excellence in research and written communication.

• Exceptional verbal and written skills, along with strong analytical and presentation capabilities.

• Proficient in data analysis and synthesis, along with the application of patterns and frameworks.

• Strong communication skills with the ability to convey complex ideas clearly and concisely.

• Subject matter authority and comfort in presenting at both large and small events.

• Solid business and financial understanding.

• Extensive knowledge of the global competitive landscape in customer fulfillment.

• Capacity to work autonomously and collaborate across teams in a multicultural global environment.

• Agility in learning and navigating highly matrixed contexts.

• Ability to effectively represent Gartner's research methodologies and strategies.

• Willingness and capability to travel up to 25% (where applicable).

🏝️ Benefits

• Comprehensive benefits package.

• Highly competitive salary.

• Exceptional rewards for top achievers.

• Hybrid work environment offering flexibility to work remotely when productive and meet colleagues in person.

• Opportunities for professional development.

• A diverse and inclusive workplace.

• Reasonable accommodations available for qualified individuals with disabilities.