Director, Account Management Lead

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Client Relationship Management: Oversee a team of account managers to enhance customer satisfaction and boost Pacvue adoption.

• Act as the main contact for partners, cultivating strong, trust-based relationships.

• Develop and maintain long-term, high-value partnerships that promote both client success and Pacvue’s revenue growth.

• Serve as a strategic consultant to clients, providing expert advice on eCommerce best practices, performance enhancement, and maximizing the value of the Pacvue software suite.

• Strategic Planning & Consultation: Evaluate client data to identify insights and opportunities for improvement, leveraging Pacvue's platform to propose solutions that align with the client's business goals.

• Collaborate with clients in joint strategy sessions, delivering data-driven recommendations and leading the formulation and implementation of eCommerce strategies, establishing frameworks that direct both client and internal teams.

• Spot opportunities for up-selling and cross-selling within existing accounts to drive revenue growth and open new business avenues.

• Conduct Business Reviews.

• Regularly forecast retention and expansion with outstanding Enterprise Pipeline Rigor.

• Cross-Functional Collaboration: Work alongside internal teams, including Sales, Customer Success, Product, and Marketing, to represent client needs and ensure smooth service delivery.

• Collaborate with senior leadership to influence the strategic direction of the account management function, impacting product roadmap priorities and long-term business strategies.

• Oversee the overall performance and strategic direction of the account management function, including multi-year revenue targets, team growth, and decisions with organizational impacts spanning up to five years.

• Performance & Reporting: Consistently track and report on client performance, offering analysis and actionable recommendations to enhance results through Pacvue.

• Track key performance indicators (KPIs) to ensure client success, utilizing data insights to proactively suggest modifications to strategies or channel mix.

• Prepare and present to executive-level audiences, influencing decisions and securing support for new strategies or growth initiatives within your client portfolio.

• Client Advocacy & Growth: Be a dedicated advocate for client success within Pacvue, ensuring their needs and challenges are addressed with the utmost service and support.

• Continually seek methods to help clients maximize the benefits of Pacvue’s tools and technology to improve their eCommerce advertising outcomes.

• Skillfully negotiate and finalize contracts for renewals or expansion opportunities within your portfolio.

⛳️ Requirements

• Over 10 years of experience in Account Management, Client Success, or Consulting, including proven leadership of teams and responsibility for enterprise-level revenue targets.

• Demonstrated experience managing large enterprise clients and high-stakes partnerships.

• Experience with assigned Sales or Revenue targets, with a proven ability to consistently meet and exceed objectives.

• Highly analytical, capable of interpreting complex data, extracting actionable insights, and driving strategic decision-making.

• Exceptional communication and presentation abilities, effectively influencing executive-level audiences.

• Strong problem-solving skills with the ability to prioritize and manage multiple competing demands.

• A strategic thinker who can proactively identify growth opportunities and continuously enhance client outcomes within a defined portfolio.

• Adaptable to change and able to thrive in a fast-paced, dynamic environment.

🏝️ Benefits

• Flexible Paid Time Off

• Paid Holidays and Floating Holidays

• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance, and Pet Insurance

• 401k with Employer Match

• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization

• Paid Parental Leave

• Company-subsidized membership to Wellhub and Peloton

• Fertility and family-building support through Carrot