Direct to Consumer Specialist – Full-time Temp

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Provide outstanding customer service to both retail partners and consumers

• Assist customers with their inquiries, concerns, and requests

• Accurately and efficiently manage and process customer orders

• Address and resolve customer complaints and issues

• Offer product knowledge, assistance, and guidance

• Maintain a high level of professionalism in all customer communications

• Proactively engage with customers through various communication channels

• Document and track customer interactions within the support system

• Coordinate routing activities

• Elevate complex issues to the level 2 support team

⛳️ Requirements

• An Associate's degree (A.A.) or equivalent from a two-year college or technical school, or a comparable combination of education and experience

• Previous experience in customer service is essential

• Availability from 8:00am to 5:00pm Central Time

• Excellent communication skills and strong active listening abilities

• Proficient in using Microsoft Word, Excel, Outlook, Internet, and Salesforce

• Quick and accurate data entry skills; proficiency in 10-key is advantageous

• Basic problem-solving capabilities

• Ability to seamlessly switch between different software applications

• Patient and empathetic approach to addressing customer inquiries

• Flexibility to adhere to procedures while accommodating customer needs

• A satisfactory background check is required

• Preference for candidates located within a reasonable commuting distance of Red Wing

🏝️ Benefits

• Opportunity for remote work after two weeks of onsite training

• Equal Opportunity Employer

• Drug-free workplace