Digital Workplace Engineer

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Deliver ongoing third-level support for enterprise information systems.

• Manage complex incidents escalated from Level 1 and Level 2 Support, including significant crashes and operating system failures.

• Create and update technical procedures.

• Provide knowledge sharing with first and second Level support teams, including conducting in-person and remote training for employees.

• Conduct root cause analysis by examining logs, crash dumps, and other relevant technical data.

• Foster continuous improvement by implementing automated patches via endpoint management tools.

• Ensure device compliance with security and hardening standards.

• Utilize scripting languages like PowerShell to automate repetitive administrative tasks and corrective measures.

• Comprehend business requirements and assist in gathering and clarifying functional needs.

• Develop basic training materials, including tip sheets and brief recordings, to facilitate user adoption of new tools and features.

⛳️ Requirements

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field.

• Over 5 years of professional experience in IT, with a strong emphasis on digital workplace or end-user computing services within a multinational business context.

• Experience in business systems analysis and operational support.

• In-depth understanding of workplace processes, applications, and technologies including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions like Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365.

• Solid knowledge of the ITIL framework and service management principles.

• Self-motivated, proactive, and collaborative, exhibiting a strong team-oriented approach.

• Capable of working independently while also contributing effectively in a team setting.

• Ability to meet deadlines and uphold quality in a fast-paced environment.

• Exceptional communication skills.

• Proficiency in English; working knowledge of French or German is a plus.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Collaborative and inclusive work environment.