Digital Support Agent, Ukrainian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries via phone, chat, and/or email with a courteous and solution-oriented approach.

• Address issues and foster positive experiences for each customer.

• Adhere to the brand's guidelines and quality standards during every interaction.

• Document and update customer interactions in the appropriate systems.

• Collaborate closely with the team to enhance the service provided.

⛳️ Requirements

• Proficient in Ukrainian.

• Competent in English.

• B2+ level of English proficiency.

• Excellent communication and active listening abilities.

• A proactive problem-solving mindset.

• Comfortable navigating computer systems and managing multiple tools simultaneously.

• Demonstrates patience, empathy, and a positive demeanor.

• Availability for shift work.

• High school diploma or equivalent qualification.

🏝️ Benefits

• Join one of the largest customer experience companies globally.

• Gain access to an internal career development program designed to accelerate your path to leadership roles.

• Receive free comprehensive training with certification.

• Enjoy private health insurance following training.

• Benefit from a renewable fixed-term contract.

• Participate in regular team activities such as football tournaments, surf lessons, and cultural events.