Digital Solutions Specialist

This is a fully remote position, open to applicants in Missouri, +1 more state.

📋 Description

• Collaborate with the commercial team to receive qualified customer transitions after a commitment to implement an Ormco product or solution.

• Execute practice-readiness evaluations encompassing workflows, technology, staffing, training requirements, and implementation challenges.

• Create tailored implementation plans for customers that outline milestones, responsibilities, training needs, target dates, and success criteria.

• Set clear implementation expectations with doctors and practice teams.

• Maintain oversight of assigned implementations, including milestones, risks, and backlog.

• Provide field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic product lineup.

• Educate orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice staff.

• Simplify complex product and technical details into practical, repeatable workflows.

• Offer virtual follow-up training and reinforcement sessions.

• Support the creation of implementation guides, training materials, checklists, and customer-facing tools.

• Assist with initial product setup, workflow preparation, initial usage, case submissions, approvals, and early product engagement.

• Monitor milestones, tackle delays and obstacles, and mentor customers during the initial implementation phase.

• Verify activation criteria and coordinate documented transitions to Clinical Success, Customer Support, or long-term owners.

• Act as a regional subject-matter expert for digital orthodontic products and workflows.

• Provide initial product and workflow guidance and manage technical, clinical, quality, and customer-service escalations.

• Track customer concerns and review/report complaints through the company's quality-reporting procedures.

• Collaborate with Field Representatives, Sales, Clinical Education, Clinical Success, Customer Support, and Technical Support.

• Collect customer feedback and relay product insights, enhancement possibilities, and emerging trends.

• Record implementation plans, activities, milestones, risks, outcomes, and handoffs in CRM or implementation-management systems.

• Organize a structured field schedule, designated geography, travel, and resources.

• Prepare reports on implementation, activities, expenses, and status.

• Adhere to policies regarding customer interactions, product training, quality reporting, data privacy, travel, and expenses.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and relevant professional experience.

• At least three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related area.

• Experience in training, coaching, or supporting clinicians and practice teams in a customer-facing setting.

• Capable of learning and communicating technical, product, and workflow information.

• Proven experience managing multiple customer implementations, training initiatives, or field-based projects concurrently.

• Proficient in Microsoft Office applications and CRM or customer-management systems.

• Willingness and ability to travel frequently within an assigned geography, including overnight stays.

• Preferred: Experience in an orthodontic or dental practice.

• Preferred: Familiarity with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.

• Preferred: Prior experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or similar orthodontic solutions.

• Preferred: Background in clinical, dental assisting, dental technology, treatment coordination, or practice management.

• Preferred: Experience delivering in-person product training and coaching in clinical or practice environments.

• Preferred: Experience supporting product onboarding, implementation, adoption, or customer utilization in the dental or medical-device sector.

• Strong facilitation, presentation, coaching, and adult-learning abilities.

• Capability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.

• Ability to convert technical and clinical concepts into clear, actionable workflows.

• Strong customer focus.

• Effective project management and organizational abilities.

• Excellent problem-solving skills.

• Capacity to influence outcomes without direct authority.

• Strong written and verbal communication skills.

• Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.

• Sound judgment regarding clinical, technical, quality, regulatory, or leadership matters.

• Ability to utilize customer and implementation data to prioritize activities and enhance outcomes.

🏝️ Benefits

• Annual performance bonus.

• Medical, dental, and vision benefits.

• 401(k) match.

• Other applicable compensation plans.

• Reasonable accommodations for qualified individuals.