Digital Relationship Banker

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive initiatives for consumer lending, deposit acquisition, and non-interest income for the Digital Branch.

• Provide personalized and high-touch customer service through virtual means.

• Support digital client onboarding and offer assistance as needed.

• Establish new client connections, initiate and renew loans, and gather deposits.

• Take ownership of customer inquiries and resolve issues using available internal resources.

• Utilize the bank's product and service offerings to surpass customer expectations.

• Deliver comprehensive banking services with an emphasis on increasing deposits and consumer lending.

• Advocate for banking opportunities that can evolve into strategic partnerships.

• Work collaboratively with internal business partners to enhance products and services, strengthen relationships, and boost retention.

• Contribute to digital-channel marketing strategies for new products and services.

• Enhance the bank's reputation within the community and on social media platforms.

• Assist with solar lending and other products that align with values through the Digital Channel.

• Support sales initiatives, digital banking technology implementations, and internal training and adoption efforts.

• Define comprehensive requirements, draft user stories, and assist in prioritizing the backlog in Monday.com.

• Conduct user surveys and collaborate with designers and engineers to create scalable, customer-focused solutions.

• Monitor campaign performance and provide insights to stakeholders.

• Aid in documentation and securing project approvals.

• Investigate suspicious activities and collaborate with Compliance on potential fraudulent issues.

• Stay updated on legal and regulatory requirements, completing web-based compliance and IT training.

⛳️ Requirements

• Relevant experience in a client-focused, high-volume role, preferably in a remote setting.

• Extensive knowledge of digital banking systems used by banks.

• Proven track record of consistently achieving business growth objectives and financial targets.

• Capability to work independently with minimal guidance and supervision.

• Strong judgment, accuracy, and attention to detail.

• Excellent organizational, multitasking, and time-management abilities.

• Confident, precise, and professional communication skills across in-person, video, phone, and chat platforms.

• Skills in relationship-building, business development, influencing, and decision-making.

• Solid understanding of financial products, services, relevant regulations and laws, or a willingness to pursue education promptly.

• Knowledge of consultative sales techniques.

• Ability to quickly learn new tools and effectively utilize technology.

• Ability to adhere to BSA, AML, CIP, and OFAC requirements.

• Commitment to principles of environmental, social, economic, and racial justice.

• Eagerness to pursue education related to sustainability practices.

• Willingness to learn and comply with bank policies, procedures, and regulations.

• Must confirm non-smoking status or commit to cessation within 90 days of offer acceptance.

• Must possess authorization to work in the United States; employer utilizes E-Verify.

• Capability to maintain standing and sitting positions, communicate frequently, operate a PC and type, maintain focused attention on a monitor, and occasionally lift up to 20 lbs.

🏝️ Benefits

• Annual bonuses, incentives, and equity opportunities may be available.

• Comprehensive medical, dental, and vision coverage; 100% of employee coverage paid by the employer, with employer contributions toward dependents.

• Health Savings Account (HSA) available.

• Free access to telemedicine services via Teladoc.

• 401(k) plan with a 6% employer match and no vesting period.

• Employee stock options and grants offered.

• Exclusive banking perks for employees.

• 0% financing available for employee solar loans.

• Unique employee-only mortgage product featuring exclusive/below-market interest rates and terms.

• 0% financing for eligible electric and hybrid vehicles (EVs).

• Referral incentives offered.

• Vacation time ranging from 2 to 4 weeks, plus additional time based on tenure.

• 64 hours of paid sick leave for eligible/full-time employees.

• Company-paid life insurance provided.

• Short- and long-term disability insurance included.

• Optional life, accident, and critical illness coverage available.

• Employee Assistance Program (EAP) offering free counseling, legal, and financial services.