Digital Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers expertise in ensuring sustained customer success and growth throughout the post-sales customer lifecycle, focusing on training, professional services, technical support, renewals, outcome achievement, retention, expansion, and customer advocacy with a Digital emphasis.

• Influences departmental operations and is accountable for planning and execution.

• Organizes and implements projects at various customer locations in LAM and NAM, overseeing the activities of staff and subcontractors.

• Serves as the primary point of contact for customers throughout the duration of each project.

• May handle commissioning, resolve specification issues, manage correspondence, provide regular updates, ensure customer satisfaction, and negotiate or coordinate with staff as necessary.

• Utilizes prior experience and technical expertise to oversee contract implementation.

• Exercises a certain degree of judgment and possesses the ability to suggest alternative solutions outside of established parameters, with appropriate guidance.

• Applies previous experience and on-the-job training to address straightforward tasks.

• Accesses the technical skills and analytical thinking required to resolve issues.

• Offers informal guidance to new team members.

⛳️ Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.

• PMP certification (or equivalent) with robust project management expertise.

• Demonstrated experience in leading complex software implementation projects.

• Successful execution of enterprise software solutions throughout the entire project lifecycle.

• Practical experience in managing SCADA, ADMS, EMS, or utility control center software projects.

• Strong understanding of SDLC and project delivery methodologies, including Agile, Waterfall, and Hybrid approaches.

• Experience in managing project scope, schedules, budgets, risks, issues, and stakeholder communications.

• Proven ability to lead cross-functional, geographically dispersed teams, communicate effectively in English, and handle multiple priorities in fast-paced customer-facing settings (Spanish is a plus).

🏝️ Benefits

• Relocation Assistance Provided: No