Digital Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide new clients through the digital onboarding journey.

• Facilitate training sessions on digital marketing tools and the client dashboard.

• Configure clients on digital advertising platforms in alignment with their business goals.

• Follow up with clients and publishers to secure account permissions before campaign launch dates.

• Deliver initial reports, insights, and recommendations to enhance digital advertising initiatives.

• Assist with product modifications when permissions cannot be acquired.

• Serve as the primary client contact through calls, texts, or video during the onboarding process.

⛳️ Requirements

• Proven experience in digital advertising is essential.

• Outstanding communication and interpersonal abilities.

• Capability to explain technical concepts to clients with non-technical backgrounds.

• Familiarity with digital marketing analytics tools.

• Experience in conducting reporting calls.

• Analytical mindset with the ability to interpret data and provide data-driven suggestions.

• Exceptional organizational and time-management capabilities.

• Proactive problem-solving skills and a strong focus on client satisfaction.

• Demonstrated customer-facing experience, preferably within digital marketing or at a digital agency.

• Previous experience as a digital account manager, particularly with the Meta platform, is a plus.

• Experience with Demand-Side Platforms (DSP) is beneficial.

• Familiarity with Google Ads and Google My Business is advantageous.

🏝️ Benefits

• Opportunities for professional development and growth.

• Collaborative and dynamic work environment.

• Competitive salary and performance-based incentives.

• Comprehensive benefits package including health, dental, and retirement plans.