Digital Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide new clients through the digital onboarding process.

• Facilitate training sessions to assist clients in utilizing digital marketing tools and the client dashboard.

• Configure clients on digital advertising products based on their business goals.

• Manage follow-up communication with clients and publishers to secure account permissions prior to campaign launch dates.

• Deliver preliminary reporting, insights, and recommendations to enhance digital advertising performance.

• Assist the team in transitioning clients to alternative products when permissions cannot be granted.

• Serve as the primary point of contact via calls, texts, or video for client inquiries, concerns, and escalations throughout the onboarding process.

⛳️ Requirements

• Outstanding communication and interpersonal skills, with the ability to convey technical concepts to non-technical clients.

• Knowledge of digital marketing reporting tools and experience in conducting reporting calls.

• Analytical mindset capable of interpreting data, drawing conclusions, and making data-driven recommendations.

• Exceptional organizational and time-management abilities to effectively manage multiple clients and priorities.

• Proactive problem-solving skills and a strong commitment to client satisfaction.

• Demonstrated experience in a customer-facing role, ideally in digital marketing or at a digital agency.

• Prior experience as a digital account manager with the Meta platform.

• Familiarity with DSP platforms.

• Experience with Google Ads and Google My Business.

• Required experience in digital advertising.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Flexible work schedule and remote work options.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.