Digital Health Care Coordinator

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Implement clinical protocols and established workflows related to order processing, patient interaction, and care coordination.

• Identify protocol deviations promptly and escalate as necessary.

• Oversee the daily order queue and keep track of at-risk orders.

• Collaborate with laboratories and pharmacies to ensure smooth fulfillment.

• Raise concerns about potential delays before they arise.

• Triage asynchronous patient messages and respond in a warm, clinically appropriate manner.

• Manage the phone line, determining when to answer, escalate, or involve a clinician.

• Facilitate internal care coordination among clinical, fulfillment, and partner teams.

• Offer clinical clarifications and ensure seamless handoffs.

⛳️ Requirements

• Background as an MA, LVN/LPN, RN, or clinical coordinator.

• Minimum of 4 years of clinical experience.

• At least 1 year working in a digital health company with asynchronous patient communication.

• Exceptional bilingual written and verbal communication skills.

• Ability to interact directly with US-based English- and Spanish-speaking patients and partners.

• Dependable schedule and availability during morning Eastern Time hours.

• Detail-oriented with robust documentation practices.

• Must reside in and work from the United States.

• Willingness to sign a BAA and undergo a background check prior to starting.

• Previous HIPAA training or willingness to complete it before beginning employment.

• All patient communications must be conducted within company systems.

• Professional fluency in Spanish is a plus.

• Experience with EHRs, telehealth platforms, or pharmacy/lab portals is advantageous.

• Background in functional/longevity medicine, peptides, or hormone optimization is a plus.

• Customer service experience at a high-touch consumer brand is beneficial.

• Weekend availability is preferred.

🏝️ Benefits

• Remote work, based in the US.

• Approximately 30-35 hours per week.

• Hourly rate, negotiable based on experience.

• 1099 independent contractor classification.

• Morning availability in Eastern Time required.