Digital Health Care Coordinator

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Implement clinical protocols and established procedures for order processing, patient communication, and care coordination.

• Identify protocol deviations promptly and escalate as necessary.

• Oversee the daily order queue and track at-risk orders.

• Collaborate with labs and pharmacies to ensure fulfillment progresses smoothly.

• Anticipate potential delays and escalate them before they happen.

• Triage asynchronous inbound patient messages and respond with a warm, clinically appropriate tone.

• Manage the phone line, deciding when to answer, escalate, or involve a clinician.

• Facilitate internal care coordination among clinical, fulfillment, and partner teams.

• Provide clinical clarifications and ensure seamless handoffs.

⛳️ Requirements

• Background in MA, LVN/LPN, RN, or clinical coordination.

• A minimum of 4 years of clinical experience.

• At least 1 year of experience in a digital health company with asynchronous patient communication.

• Exceptional bilingual written and spoken communication skills.

• Ability to communicate directly with US-based patients and partners in both English and Spanish.

• Reliable schedule and availability during morning hours in Eastern Time.

• Detail-oriented with strong documentation skills.

• Must reside and work from the United States.

• Willingness to sign a BAA and undergo a background check prior to starting.

• Prior HIPAA training, or willingness to complete it before starting.

• All patient communications must remain within company systems.

• Professional fluency in Spanish is a plus.

• Experience with EHRs, telehealth platforms, or pharmacy/lab portals is advantageous.

• A background in functional/longevity medicine, peptides, or hormone optimization is a plus.

• Customer service experience at a high-touch consumer brand is a plus.

• Weekend availability is a plus.

🏝️ Benefits

• Remote work, US-based.

• Approximately 30-35 hours per week.

• Hourly rate, negotiable based on experience.

• 1099 independent contractor classification.

• Morning availability in Eastern Time.