Digital Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a comprehensive digital customer success strategy, creating a multi-year roadmap that utilizes automation, data analytics, and digital touchpoints to enhance customer engagement and facilitate successful product adoption.

• Act as the primary advocate for the digital customer experience, recognizing behavioral patterns and sentiment insights to guide product development, marketing, and commercial strategies that promote retention and growth.

• Create and execute scalable digital success processes, standards, and playbooks, ensuring that automated customer health monitoring and intervention frameworks are uniformly applied throughout the organization.

• Collaborate cross-functionally with Product Management, Engineering, Commercial, and Marketing teams to prioritize enhancements to digital features, streamline onboarding processes, and address friction points in the digital customer lifecycle.

• Cultivate a customer-focused, data-driven culture by developing digital enablement resources, providing actionable insights to cross-functional teams, and advocating for the adoption of digital-led success initiatives across all business areas.

⛳️ Requirements

• A bachelor's degree from an accredited institution or equivalent work experience.

• 3-5 years of experience in customer success, solutions implementation, or similar customer interactions in the energy, industrial, or technology sectors.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.