Digital Billing Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and distribute monthly invoices for digital clients based on the defined billing schedule.

• Reconcile billing information between source systems (DSP/SSP platforms) and NetSuite before issuing invoices.

• Maintain specific invoicing requirements for clients, including PO references, billing contacts, custom invoice formats, and handling exceptions.

• Act as the initial point of contact for client billing inquiries, escalating complicated disputes to the Billing Manager, Digital.

• Prepare billing support documentation for clients upon request, such as campaign reports, ad unit details, and period reconciliations.

• Process billing adjustments, credit memos, and rebills under specified authority limits.

• Assist with month-end close tasks by ensuring all billing is finalized and accurately recorded in NetSuite.

• Collaborate with the Billing Manager, Digital to co-author and maintain the digital billing playbook.

• Keep an up-to-date playbook for the Coordinator role’s transactional procedures, which includes the invoicing checklist, system access requirements, exception handling, escalation triggers, and month-end close billing checklist.

• Ensure appropriate internal controls and adherence to company billing policies.

• Undertake additional duties as assigned.

⛳️ Requirements

• A Bachelor’s Degree in Accounting, Finance, or Business is preferred.

• 2-4 years of billing experience, preferably in digital media, ad tech, or media services.

• Familiarity with NetSuite or a similar ERP system is essential.

• Advanced skills in Microsoft Excel, including pivot tables and lookups.

• Understanding of DSP/SSP platforms, advertising publishers, or programmatic advertising is advantageous.

• Excellent interpersonal skills to engage with individuals at all levels both within and outside the organization, including direct client communication.

• Ability to handle multiple priorities, demonstrate self-motivation, enthusiasm, and diplomacy.

• Capable of clear and effective communication via telephone, in writing, and in person.

• Strong organizational abilities with a proven track record of meeting recurring deadlines.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities