Billing/Scheduling Associate II – Neurology

This is a fully remote position, open to applicants in United States.

📋 Description

• Gathers insurance details from patients and provides guidance on alternative financial assistance options.

• Collaborates with physicians and clinical staff to facilitate scheduling of urgent or referred patient requests and calls.

• Delivers patient scheduling services that include collecting demographic information and registering insurance details.

• Reviews and updates the schedule for new patients as needed.

• Contacts patients to remind them of their appointment times; collects insurance information and referral documents.

• Manages internal physician referrals for clinical services.

• Clarifies the billing process to patients and addresses inquiries from patients as well as third-party payers.

• Works collaboratively with others to address moderately complex issues.

• Aids patients with insurance-related questions concerning the billing process.

• Supports staff in distributing reminder cards and handling other scheduling responsibilities.

• Makes daily adjustments and temporary modifications to provider scheduling templates based on physician feedback.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.

• Minimum of 3 years of relevant experience.

• Proficiency in Billing Systems.

• Strong Customer Service skills.

• Experience with Epic EHR.

• Knowledge of Financial Information.

• Familiarity with Insurance processes.

• Excellent Interpersonal Communication skills.

• Support experience in a Medical Office setting.

• Competence in Microsoft Excel.

• Proficiency in Microsoft Office.

• Skills in Microsoft Word.

• Strong Organizational abilities.

• Effective Prioritization skills.

• Experience in Scheduling.

• Knowledge of Third Party Claims processes.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick time available.

• Competitive health insurance packages offering priority appointments and reduced copays/coinsurance.

• Free Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan, including employee and university contributions starting at 7%.

• Participation in wellness challenges.

• Annual health screenings provided.

• Access to mental health resources.

• Availability of mindfulness programs and courses.

• Employee assistance program (EAP) for additional support.

• Financial resources for employees.

• Access to dietitians for nutritional guidance.

• 4 weeks of caregiver leave to bond with your new child.

• Resources available for family care to address ongoing childcare needs.

• WashU covers 100% of dependent undergraduate-level college tuition after seven years of employment with the university.