Billing Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee accounts to detect outstanding debts.

• Analyze historical data for each debt or invoice.

• Contact accounts payable representatives, administrators, and others as necessary via calls and emails to inquire about overdue payments and upcoming obligations.

• Determine the underlying reasons for non-payment.

• Address billing issues.

• Provide updates on collections and the status of accounts receivable.

• Collaborate with the sales team to ensure accurate and current information regarding client contracts and other details.

• Keep logs of calls and document any payment updates received from customers.

• Accept new assignments to initiate contact with customers, establishing a positive relationship by introducing yourself and collecting the necessary information.

• Identify key accounts and escalate them to managers when necessary for appropriate follow-up actions.

• Foster relationships with workplaces by clearly setting expectations about our billing policies, including explanations of NET & Dispute Terms.

• Develop SMART action plans for overdue accounts.

• Strive for a 95% collection rate on a quarterly basis.

⛳️ Requirements

• Exceptional and clear communication skills (both verbal and written).

• Strong attention to detail.

• Comfortable working with numbers and data.

• Sound judgment in customer-facing situations and live interactions.

• Receptive to feedback (high "coachability").

• Capability to cultivate relationships with customers.

• Exemplary professional conduct (e.g., punctuality, following through on commitments, etc.).

• Proficient in active listening.

• Strong negotiation skills.

• Patience and ability to manage stress effectively.

• Proficient problem-solving and critical thinking abilities.

• Quick adaptability to change.

• Preferred: experience with Google Drive suite, Slack, Salesforce, and soft phone applications such as Amazon Connect.

• Generally expected to adapt to advancements in technology.

• Open to candidates of all experience levels—what matters most is your capacity to engage with business customers in a professional manner and effectively resolve issues.

• No specific degree required—our focus is on your capabilities, not solely your résumé.

🏝️ Benefits

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers.