Digital Banking Platform Administrator

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Enhance the execution of processes and operational efficiency for treasury management products and services across various areas, including workflow, origination, billing, core banking, digital banking, and related technologies.

• Design, document, configure, test, and implement enhancements to assigned applications and platforms following the bank’s change management protocols.

• Investigate upcoming changes and releases related to platforms and integrated applications.

• Collaborate with leadership from Consumer and Treasury Services, Product Management, Implementations, and other internal departments on initiatives and enhancements.

• Work together with core banking, payments, and integration teams to guarantee seamless data flows, authentication, entitlements, and an improved customer experience.

• Streamline processes, deliver efficiencies, and oversee platform integrations.

• Resolve user issues, establish user profiles, and assist in the business adoption of platform features.

• Participate in industry and product webinars and assess newly released functionalities and their impact on workflows.

• Conduct internal audits and test key monitoring controls for reputational, financial, and compliance risks.

• Evaluate digital channel performance, including adoption, engagement, funnel metrics, uptime, and incident trends, driving continuous enhancements.

• Collaborate with third-party vendors to enable API-based core integration with digital banking platforms.

⛳️ Requirements

• Familiarity with digital banking platforms and channel management, encompassing online and mobile features, configurations, and release cycles.

• Understanding of customer experience principles, journey mapping, and best practices in accessibility and usability.

• Capability to utilize digital analytics and KPI reporting for data-driven decision-making.

• Knowledge of product management methodologies, including roadmaps, backlogs, requirements, UAT, and release readiness.

• Familiarity with vendor management and contract/SLA concepts, including issue escalation and performance tracking.

• Understanding of digital banking security and risk concepts, such as authentication, entitlements, fraud controls, privacy, and third-party risk.

• Awareness of formal change management and SDLC practices in regulated environments.

• Knowledge of integration concepts and banking technology ecosystems, including core banking, payments, SSO, APIs, and third-party fintech connections.

• Ability to translate business needs and customer challenges into requirements, user stories, and acceptance criteria.

• Proficiency in communicating with both technical and non-technical stakeholders and presenting recommendations to leadership.

• Skill in assessing risks, escalating issues, and resolving incidents and customer-impacting defects.

• Proficiency in leveraging analytics and feedback loops to identify opportunities, measure outcomes, and iterate on solutions.

• Capability to manage vendor relationships and facilitate governance, including release planning, support reviews, and roadmap alignment.

• Ability to balance customer experience, operational efficiency, compliance, and security requirements.

• Skill in interpreting and applying banking regulations and internal policies for digital channels and third-party services.

• Quick learner of platform capabilities, able to coach internal teams on effective use and support.

• Problem-solving ability in complex and ambiguous situations, driving decisions to completion.

• Competence in creating documentation and communications for internal stakeholders and customers.

• Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent experience.

• Over 5 years of experience in digital banking, banking technology, product/platform management, or related financial services positions.

• Proven ability to lead cross-functional delivery, encompassing requirements, testing/UAT, change management, and release coordination.

• Preferred experience with digital banking vendors/platforms and integrations.

• Proficiency in Microsoft Office and analytics/reporting tools.

🏝️ Benefits

• Potential for bonuses or incentives based on individual and company performance.

• 401(k) matching.

• Profit sharing opportunities.

• Employee stock purchase plan.

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Company-paid life insurance.

• Long-term disability insurance.

• Supplemental voluntary life insurance.

• Short-term disability insurance.

• Wellness incentives.

• Employee assistance program.

• Pre-tax health savings accounts.

• Flexible spending accounts.