Diagnostic Success Partner – Equine

This is a fully remote position, open to applicants in Texas.

📋 Description

• Increase Antech's customer engagement with the complete product range, including AIS, Sound, IHD/consumables, and cutting-edge reference lab solutions.

• Provide support to existing customers and align efforts with a designated region.

• Identify hospitals that are positioned for growth with Antech and develop strategies to achieve client expansion.

• Collaborate with the Diagnostic Sales Manager, Diagnostic Sales Associates, and sales team on initiatives for growth and customer satisfaction.

• Select clients to concentrate growth efforts on and collaborate with the field sales team to meet growth objectives.

• Regularly reach out to selected customers to deliver service, address concerns, and promote retention.

• Track the monthly customer retention metrics and territory growth objectives to uncover growth prospects and identify attrition threats.

• Work alongside Marketing and Sales to focus on customer growth and retention strategies.

• Engage with hospitals in person or virtually to explore opportunities and offer assistance.

• Educate customers about Antech's innovations, products, programs, and marketing tools aimed at growth.

• Utilize Salesforce.com, RingCentral, Microsoft Teams, Microsoft Office, and other software systems to manage accounts and maintain documentation.

• Act as a subject matter expert on Antech's product and service offerings.

• Participate in business meetings to evaluate hospital performance and explore growth avenues.

• Cultivate relationships with referral sources and connect DSMs with new business prospects.

• Conduct research prior to site visits to foresee potential issues and enhance the customer experience.

• Organize daily support and customer-related activities during meetings.

• Gather, process, model, and analyze data to recognize opportunities.

• Direct issues to the appropriate associates for resolution.

• Engage in enterprise initiatives, special projects, and other assigned responsibilities.

• Navigate uncertain situations consistently with Mars’ Five Principles and uphold integrity.

⛳️ Requirements

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or a Business-related field) or relevant on-the-job sales experience.

• At least 1-2 years of experience as a veterinary technician, laboratory technician, or medical assistant.

• A minimum of 2 years of prior sales or customer service experience in a professional service sector (preferably in Animal Healthcare, Human Healthcare, etc.) is mandatory.

• Strong preference for knowledge of Diagnostic services.

• Ability to maintain professionalism at all times with both internal and external stakeholders.

• Capacity to positively interact and collaborate with a diverse range of individuals and departments, both in person and via phone.

• Effective and positive communication skills with all levels of personnel over the phone.

• Outstanding interpersonal, communication, negotiation, and collaboration abilities.

• Strong analytical skills with a keen eye for detail.

• Must possess the capability to take initiative and work independently.

• Flexible and adaptable mindset to thrive in a rapidly changing and complex environment.

• Quick learner of new and existing software with minimal time to reach proficiency.

• Ability to analyze and interpret substantial data sets, synthesizing them into actionable plans using the assigned CRM.

• Occasional travel may be necessary, up to 20% of the time.

🏝️ Benefits

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts