Diagnostic Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Providing customer support and on-site assistance: Offering guidance on the utilization of diagnostic instruments and the interpretation of laboratory parameters, overseeing installation and commissioning, ensuring operational efficiency, as well as delivering training and refresher sessions for practice and clinic personnel.

• Addressing ad-hoc technical inquiries and supporting owner-specific recommendations; executing technical campaigns and nurturing relationships with key opinion leaders.

• Facilitating training and knowledge transfer: Organizing in-clinic seminars, moderating roundtable discussions, and participating in events for animal owners.

• Supplying clinical and scientific information (including literature research) and addressing inquiries and complaints, as well as providing technical clarification regarding veterinary medical concerns.

• Managing territory and sales: Strategically developing territory and customer relationships through regular visits, and selling diagnostic instruments and consumables while identifying new sales opportunities.

• Holding sales responsibilities which include monitoring, conducting potential analyses, formulating action plans, documenting visits, as well as managing orders and complaints, and acquiring new customers.

• Collaborating with market and internal teams: Monitoring market trends and competitors, deriving relevant insights, and supporting field colleagues with laboratory-diagnostic inquiries. Facilitating knowledge transfer and scientific exchange with internal stakeholders (e.g., Medical, Marketing/Product Management, ABM/AVM/NVS).

⛳️ Requirements

• A degree in veterinary medicine with licensure (Approbation) or a comparable life-science qualification.

• At least 2 years of experience in clinical practice and/or industry; preferably in laboratory medicine and/or veterinary internal medicine; sales experience in the animal health sector is a plus.

• Native-level proficiency in German and fluent in English.

• Proficient in MS Office; possessing a strong technical understanding of laboratory instruments and their software integrations/connectivity.

• Excellent customer orientation, communication, and sales skills.

• A high degree of personal responsibility and a willingness to learn; ability to articulate complex information clearly and effectively transfer knowledge.

• Strong negotiation skills, team spirit, and a professional demeanor.

• Mobility: Possession of a valid driver’s license and a willingness to travel (including approximately one overnight stay per week).

🏝️ Benefits

• Competitive compensation and comprehensive social benefits: A fair salary along with additional benefits for your security and future.

• Time to recharge: 30 days of annual leave each year plus additional time off.

• Opportunities for career and development: Customized training, workshops, and personal career planning for your growth.

• Contributing to a good cause: One paid volunteer day per year for your social initiatives.

• Discounts and wellness offerings: Access to various employee discounts and a Wellhub membership for fitness and wellness; plus bike leasing options.

• Focus on mental health: Confidential and free counseling services for you and your dependents through the Fürstenberg Institute.

• A motivating team and inspiring environment: Join a dedicated, dynamic team that grows together and is passionate about their work.