DEX-Nexthink Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the health of endpoints, performance of devices, stability of applications, and metrics related to user experience utilizing Nexthink.

• Evaluate DEX scores and pinpoint trends that influence employee productivity.

• Monitor boot times, login durations, crashes, freezes, Wi-Fi quality, and application performance.

• Identify emerging issues prior to user reports.

• Conduct root cause analyses on recurring problems related to endpoints and applications.

• Create corrective action strategies aimed at reducing repeated incidents and lowering service desk volume.

• Design and sustain Nexthink workflows, remote actions, and automated remediation strategies.

• Deploy self-healing solutions for various issues, including VPN connectivity, application performance, device efficiency, disk space, Windows patching, and Intune/SCCM compliance.

• Execute sentiment analysis and collect employee feedback via Nexthink campaigns.

• Collaborate with service owners to enhance employee experience and boost productivity.

• Suggest enhancements based on analytics and operational insights.

⛳️ Requirements

• Proven experience in monitoring, analyzing, and enhancing digital employee experience with the Nexthink platform.

• Familiarity with metrics concerning endpoint health, device performance, application stability, and user experience.

• Background in analyzing DEX scores and recognizing productivity-affecting trends.

• Understanding of key performance indicators such as boot times, login durations, crashes, freezes, Wi-Fi quality, and application performance.

• Expertise in root cause analysis for endpoint and application issues.

• Experience in developing Nexthink workflows, remote actions, and automated remediation strategies.

• Knowledge of issues related to VPN connectivity, application crashes, device performance, disk space, Windows patching, and Intune/SCCM compliance.

• Experience with sentiment analysis and conducting employee feedback campaigns.

• Capability to collaborate with service owners and propose improvements based on data analysis.

🏝️ Benefits

• Comprehensive Health Insurance policy.

• Employee Wellness Program with a focus on mental health.

• Robust reward and recognition programs.

• Company incentive programs offered.

• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave, and Paid Leave for personal time off.

• Ample growth and learning opportunities.

• Remote work opportunities.

• Focus on work/life balance.

• Immigration Program supporting immigration to Canada for eligible employees.