DevOps Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the primary contact for on-premises customer issues, managing and resolving infrastructure and platform support inquiries.

• Oversee the health of customer platforms by utilizing existing observability tools.

• Analyze and troubleshoot deployments based on Kubernetes to determine root causes, implement solutions, and escalate issues when necessary.

• Engage directly with self-hosted environments to identify and resolve configuration, networking, and performance challenges.

• Record common issues and their resolutions to enhance internal runbooks and knowledge resources.

⛳️ Requirements

• A minimum of 3 years of experience in a DevOps, Infrastructure, or technical support position.

• Fundamental knowledge of Kubernetes — proficient in reading logs, describing resources, and comprehending pod/service behavior.

• Familiarity with at least one major cloud service provider (AWS, GCP, or Azure).

• Strong diagnostic skills and an ability to systematically troubleshoot issues.

• Excellent written and verbal communication skills in English.

• A willingness to learn in a dynamic environment with a high level of autonomy.

• Experience in working with or providing support to enterprise clients.

• Understanding of Helm charts and their application in managing Kubernetes deployments.

• Knowledge of networking fundamentals such as DNS, TLS, proxies, or firewalls.

🏝️ Benefits

• Competitive compensation and benefits packages that comply with local regulations for employees outside the United States.

• Benefits, employment conditions, and statutory offerings differ by country and will be discussed during the hiring process.

• Regular interactions with industry experts, researchers, and ethicists within the ecosystem.

• Culturally aware events such as LGBTQ trivia during pride month.

• An active Lady Arizers subgroup.