DevOps Analyst III

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage and resolve technical infrastructure support requests, ensuring adherence to quality standards and compliance with established SLAs.

• Assess, diagnose, and troubleshoot incidents related to operating systems, networks, access, and infrastructure services.

• Oversee user management, permissions, and access control.

• Assist in identifying and resolving recurring issues, thereby contributing to overall environment stability.

• Record technical procedures and solutions for future reference.

• Collaborate with Infrastructure specialists on enhancements and automation projects.

• Aid in the identification and remediation of vulnerabilities within the environments managed by the team.

⛳️ Requirements

• Prior experience in IT technical support.

• Proficient in Windows and Linux operating systems.

• Experience in managing users, groups, and permissions.

• Understanding of networking concepts (TCP/IP, DNS, DHCP, and VPN).

• Familiarity with ticketing and incident management systems.

• Capability to investigate technical issues, determine root causes, and propose effective solutions.

• Excellent communication and organizational skills, with the ability to function effectively within a team.

• Knowledge of virtualized environments (VMware or Hyper-V) is a plus.

• Awareness of cloud infrastructure, particularly AWS, is a plus.

• Experience with shell scripting for task automation is a plus.

• Familiarity with Terraform/Ansible is a plus.

• Understanding of Kubernetes is a plus.

• Experience in monitoring infrastructure environments and applications is a plus.

• Familiarity with ITIL processes, as well as incident and problem management, is a plus.

• Knowledge of information security and vulnerability management is a plus.

🏝️ Benefits

• Inclusive, purpose-driven work environment.

• Opportunities to harmonize career with personal commitments and interests.

• Strong emphasis on employee well-being.

• Exceptional experiences and career advancement opportunities.

• Recognition as a Great Place To Work™ and Top Employers certified organization.