Device & Field Service Specialist

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Receive, unpack, install, and configure devices at customer locations.

• Install and commission DTE solutions along with engineering devices, ensuring the highest standards of quality, safety, and adherence to schedules.

• Assist DTE Engineering during prototype deployments at customer sites and provide insights to enhance future designs, functionality, and reliability.

• Service, maintain, and repair installed solutions to guarantee dependable operation and maximize value for DTE customers.

• Implement the solution and provide training to customer operators on its usage.

• Offer feedback to Product and Engineering for ongoing improvements.

⛳️ Requirements

• B.Sc. in Engineering or a relevant technical field.

• 3–5 years of experience in assembly, field service, or technical support roles related to electronic equipment.

• Electrician certification is a plus.

• Familiarity with device programming, control logic, and troubleshooting techniques.

• Strong analytical abilities and a practical approach to problem-solving.

• Capability to work hands-on with prototypes, including testing, troubleshooting, and product enhancement.

• Strong emphasis on safety, reliability, and quality.

• Willingness and ability to travel approximately 50% within the United States.

• Excellent English communication skills; proficiency in other languages is a plus.

🏝️ Benefits

• DTE is dedicated to fostering an inclusive workplace.

• Create an environment where employees feel empowered, supported, and able to perform at their best.