Desk Property Lead Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate and verify details of significant loss for intricate homeowners claims, usually exceeding $250,000.

• Assess coverage, evaluate damages, and negotiate claim settlements within designated authority.

• Manage complex or specialized first-party homeowners claims involving coverage, damages, and subrogation.

• Maintain and enhance expertise in residential construction and repair, structural integrity, home systems, and innovative building techniques.

• Recognize complex customer needs and address them using advanced customer service skills.

• Evaluate subrogation or fraud potential, recommend handling strategies, and propose process enhancements.

• Utilize a comprehensive understanding of company insurance policies, the industry, and organizational relationships.

• Guide and develop junior staff through estimate reviews, reinspections, ride-alongs, and various methods.

• Collaborate with fraud and subrogation representatives to secure the best outcomes.

• Manage and resolve escalated issues for premium customers promptly and professionally.

• Participate in an on-call rotation to support the needs of premier customers.

⛳️ Requirements

• Proven Desk Property Lead Consultant Claims professional.

• Strong experience in managing high-volume, large loss complex homeowners claims, including those above $250K.

• Proficient in drafting and reviewing complex repair estimates.

• Experience with high-value property management.

• Capability to oversee claims from initiation to conclusion across dwelling, contents, ALE, mitigation, and supplements exposures.

• Preferred experience with insurance carriers alongside field exposure.

• Demonstrated effectiveness in partnering with independent adjusters and cross-functional teams.

• Excellent communication skills and a collaborative approach.

• Ability to navigate claims related to storms, water, and hail.

• Proven track record of exceptional customer service and escalation support.

• Willingness to participate in an on-call rotation.

• Relevant active insurance licenses may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

• As a condition of employment, active insurance license holders must terminate existing appointments and must not hold outside appointments during their employment.

• Applicants possessing a resident producer license must relinquish it when directed by the licensing team.

• Must have authorization to work in the United States; visa sponsorship is not available.

• A dedicated, private home workspace free from distractions with suitable desk and seating arrangements.

• Reliable internet connection with a minimum speed of 50 MB download and 5 MB upload.

🏝️ Benefits

• A $1,000 Licensing Sign on Bonus may be available for applicable active licenses.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help offset internet expenses.

• Work-from-home arrangement.

• Equal Opportunity employer – Veterans/Disabled and other protected categories.